NDIS Client Care Coordinator: Person-Centered Supports

Allen Care Services; Toowoomba Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Allen Care Services in Queensland is seeking an experienced Client Care Coordinator to coordinate high-quality, person-centred supports for NDIS participants. Reporting to the Operations Manager, you will work with participants, families, Support Workers, and professionals to ensure services are safe, consistent and aligned with each participant’s goals.

The role requires strong organisation, the ability to manage competing priorities, and a compassionate, confidential approach.

Qualifications

• Experience in case management, disability services or similar.
• Strong knowledge of the NDIS, participant plans and funding.
• Experience coordinating supports with families, guardians and professionals.
• Strong leadership and stakeholder-management skills.
• Excellent organization and written communication.

Responsibilities

• Coordinate supports for allocated NDIS participants in line with their goals, plans, needs and funded supports.
• Manage participant intake and onboarding, including assessments, meet-and-greets and collection of relevant information.
• Develop, implement and review individualized support plans and Rosters of Care.
• Coordinate Supported Independent Living intake and assist with Service Agreements.
• Monitor participant progress, changing needs, risks and service outcomes.
• Coordinate participant reviews, case conferences, team meetings and stakeholder communication.
• Guide Support Workers to deliver safe, consistent and person-centered supports.
• Respond appropriately to incidents, complaints, safeguarding concerns and changes in participant circumstances.
• Maintain accurate, timely and confidential case notes, reports and participant records.
• Ensure services meet NDIS requirements, organizational policies, procedures and relevant legislation.

Skills

Leadership

Communication

Problem-solving

Stakeholder management

Time management

Attention to detail

Written communication

Confidentiality

Education

Certificate IV or equivalent (Community Services/Disability/Individual Support/etc.)

Job description

Allen Care Services in Queensland is seeking an experienced Client Care Coordinator to coordinate high-quality, person-centred supports for NDIS participants. Reporting to the Operations Manager, you will work with participants, families, Support Workers, and professionals to ensure services are safe, consistent and aligned with each participant’s goals.

The role requires strong organisation, the ability to manage competing priorities, and a compassionate, confidential approach.