Client Care Coordinator NDIS Disability Services

Allen Care Services; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Allen Care Services is seeking a Client Care Coordinator to deliver high-quality, person-centered supports for NDIS participants in the Toowoomba region. You will work with participants, families, support workers and allied health professionals to ensure safe, consistent services aligned with each participant's goals and preferences.

Reporting to the Operations Manager, you will oversee intake, support planning, service coordination, risk management and records management, building strong

Qualifications

• Experience in case management or disability/community services.
• Extensive knowledge of the NDIS and participant plans.
• Ability to coordinate supports with families, guardians and external professionals.
• Strong leadership and stakeholder-management skills.

Responsibilities

• Coordinate supports for allocated NDIS participants in line with their goals, plans, needs and funded supports.
• Manage participant intake and onboarding, including assessments, meet-and-greets and collection of relevant information.
• Develop, implement and review individualized support plans and Rosters of Care.
• Coordinate SIL intake and assist with Service Agreements.
• Monitor participant progress, changing needs, risks and service outcomes.
• Coordinate participant reviews, case conferences, team meetings and stakeholder communication.
• Guide Support Workers to deliver safe, consistent and person-centered supports.
• Respond appropriately to incidents, complaints, safeguarding concerns and changes in participant circumstances.
• Maintain accurate, timely and confidential case notes, reports and participant records.
• Ensure services meet NDIS requirements, organizational policies, procedures and relevant legislation.
• Solve complex and unfamiliar problems

Skills

Case management

NDIS knowledge

Stakeholder management

Organisational skills

Communication skills

Confidentiality

Documentation

Education

Certificate IV in Community Services

Job description

Client Care Coordinator NDIS Disability Services

Allen Care Services commenced in 2020 as a small family business. Over time we have grown in size and support people through out the Toowoomba Region but our goal remains the same, we want our participants to be able to chase their dreams without fear or limitations. Allen Care Services provides individualised support to people living with a disability. We listen to what our participant's want and assist them to achieve their dreams and goals. We provide assistance that promotes independence, choice and quality of life. We strive to provide the kind of support that you expect and deserve by ensuring dependable, consistent and participant driven supports.

About the Role

Reporting to the Operations Manager, we are seeking an experienced and compassionate Client Care Coordinator to coordinate high-quality, person-centred supports for NDIS participants.

This key role works closely with participants, families, Support Workers, Support Coordinators, allied health professionals and other service providers to ensure supports are safe, consistent and aligned with each participant's goals, needs, rights and preferences.

You will oversee participant intake, support planning, service coordination, SIL-related processes, staff guidance, reviews, risk management and ongoing service improvement. This position suits a highly organised professional who can confidently manage competing priorities while building respectful relationships and maintaining accurate documentation.

Key Responsibilities

• Coordinate supports for allocated NDIS participants in line with their goals, plans, needs and funded supports.
• Manage participant intake and onboarding, including assessments, meet-and-greets and collection of relevant information.
• Develop, implement and review individualized support plans and Rosters of Care.
• Coordinate Supported Independent Living intake and assist with Service Agreements.
• Monitor participant progress, changing needs, risks and service outcomes.
• Coordinate participant reviews, case conferences, team meetings and stakeholder communication.
• Guide Support Workers to deliver safe, consistent and person-centered supports.
• Respond appropriately to incidents, complaints, safeguarding concerns and changes in participant circumstances.
• Maintain accurate, timely and confidential case notes, reports and participant records.
• Ensure services meet NDIS requirements, organizational policies, procedures and relevant legislation.
• Solve complex and unfamiliar problems

About You

• Previous experience in case management, disability services, community services, support coordination or a similar role.
• Extensive knowledge of the NDIS, participant plans, funding and person-centered practice.
• Experience coordinating supports and working with families, guardians, Support Workers and external professionals.
• Strong leadership, communication, problem-solving and stakeholder-management skills.
• Excellent organization, time management, written communication and attention to detail.
• Ability to manage sensitive information professionally and maintain confidentiality.
• A respectful, reliable, compassionate and approachable manner.
• Experience in SIL, supported accommodation or complex support environments is highly regarded.

Essential Requirements

• Certificate IV or equivalent qualification in Community Services, Disability, Individual Support, Social Work, Case Management, Mental Health, Allied Health or a related field, or equivalent sector experience.
• Current NDIS Worker Screening clearance.
• Current Blue Card and Yellow Card, where applicable.
• Current First Aid and CPR certification.
• Valid Australian driver's licence.
• Access to a reliable vehicle with comprehensive insurance.
• Willingness to complete required training and ongoing professional development.

Why Join Us?

• Make a meaningful difference in the lives of NDIS participants.
• Work in a collaborative, participant-focused environment.
• Use your coordination and leadership skills to improve service quality and continuity of care.
• Access opportunities for professional development and continuous learning.