NDIS Claims Officer

Flintwood Disability Services Ltd.; Sydney; On-site; AUD 48,000 - 51,000; Part time

Benefits offered by this job

Salary Packaging benefits

Competitive pay

Job summary

Flintwood Disability Services – Castle Hill NSW is seeking an experienced NDIS Claims Officer for a part-time, fixed-term role. You will handle NDIS billing, claims, and customer inquiries from our Castle Hill head office, using PRODA and NDIS software platforms.

The ideal candidate has 1–3 years in NDIS billing/claims, strong Excel skills (VLOOKUP, XLOOKUP, Pivot Tables), and meticulous attention to detail. Castle Hill location offers salary packaging and supportive team environment.

Qualifications

• 1-3 years experience in NDIS billing, claims, administration or finance.
• Strong knowledge of NDS pricing arrangements and claiming requirements.
• Proficient Excel skills, including VLOOKUP, XLOOKUP and Pivot Tables.
• Experience with PRODA and NDIS software platforms such as MYP or Nightingale.

Responsibilities

• Processing NDIS claims through PRODA and the NDIS Portal.
• Managing billing for STA, Day Programs, and Support Coordination.
• Preparing and maintaining participant service agreements.
• Reconciling accounts and resolving claim discrepancies.
• Tracking budgets and funding using advanced Excel functions.
• Liaising with participants, support coordinators, and internal teams regarding funding queries.

Skills

NDIS billing

Excel (advanced)

Attention to detail

Customer service

Tools

PRODA

Nightingale

MYP

Job description

Flintwood Disability Services – Castle Hill NSW

Part Time – 30 hours per week, Monday to Friday preferably

Fixed Term up to 31 October 2027

Castle Hill, NSW

$35-$37 per hour

Are you an experienced NDIS billing and claims professional who thrives on accuracy, compliance, and problem-solving?

Flintwood Disability is seeking a dedicated NDIS Claims Officer to join our Head Office team in Castle Hill. This is a fantastic opportunity for someone with strong NDIS claiming expertise, Microsoft Excel skills including VLOOKUP, XLOOKUP, Pivot Tables and reporting functions along with great customer service skills.

What You'll Be Doing

• Processing NDIS claims through PRODA and the NDIS Portal
• Managing billing for STA, Day Programs, and Support Coordination
• Preparing and maintaining participant service agreements
• Reconciling accounts and resolving claim discrepancies
• Tracking budgets and funding using advanced Excel functions
• Liaising with participants, support coordinators, and internal teams regarding funding queries

About You

• 1-3 years' experience in NDIS billing, claims, administration, or finance
• Strong knowledge of NDS pricing arrangements and claiming requirements
• Proficient Excel skills, including VLOOKUP, XLOOKUP, and Pivot Tables
• Experience with PRODA and NDIS software platforms such as MYP or Nightingale
• Exceptional attention to detail and organisational skills

Why Join Flintwood?

• Competitive pay of $35-$37 per hour
• Salary Packaging benefits - take home more of your income
• Supportive and collaborative team environment
• Convenient Castle Hill location
• Fixed-term opportunity through to31 October 2027

Flintwood Disability is an Equal Opportunity Employer and encourages applications from people of diverse backgrounds.