Billings Administrator

Pathway Staffing Solutions; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

New Horizons, a not-for-profit organisation, seeks a Billings Administrator to join its Finance team on a six-month contract with strong potential to become permanent. Pathway Talent is partnering with New Horizons to recruit this role, focusing on accurate NDIS billing and revenue claims processing.

You will process claims, reconcile payments and support accounts receivable, collaborating with finance and service delivery staff.

Qualifications

• Relevant tertiary qualifications or significant experience in billing, claims administration or accounts receivable.
• Strong attention to detail, accurate data entry and sound record keeping.
• Advanced Microsoft Office skills, including confidence using Excel to reconcile and analyse information.
• Strong problem-solving skills and the ability to investigate discrepancies.
• The ability to manage competing priorities and meet deadlines.
• Clear communication skills and confidence working with different stakeholders.
• Experience handling sensitive and confidential information.

Responsibilities

• Process and lodge NDIS payment requests and other revenue claims within required timeframes.
• Prepare invoices for services, including self-managed participants and customer contributions.
• Check billing information against customer records and supporting documentation.
• Investigate rejected and unpaid claims, working with colleagues to resolve discrepancies.
• Process incoming payments and complete account and bank reconciliations.
• Issue account statements and follow up outstanding payments.
• Maintain accurate customer, provider and financial information across relevant systems.
• Support general accounts receivable duties and improvements to billing processes.

Skills

Billing experience

Accounts receivable

Data entry

Excel

Attention to detail

Communication

Education

Tertiary qualifications in billing/AR

Tools

NDIA portal

CareLink

Microsoft Dynamics NAV

Job description

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Job Description

Pathway Talent is working alongside New Horizons to recruit a Billings Administrator to join its Finance team on a six-month contract, with strong potential to transition to a permanent position after six months.

New Horizons is a not-for-profit organisation with wellbeing at the heart of everything it does. This opportunity will suit someone with billing, claims administration or accounts receivable experience, ideally within the NDIS or community services sector.

About the role

You’ll support accurate and timely NDIS billing, revenue claims and accounts receivable processing, ensuring customer information and financial records are maintained to a high standard.

Working closely with Finance and service delivery teams, you’ll process claims, reconcile payments and help resolve rejected claims and outstanding invoices.

What you’ll be doing

• Process and lodge NDIS payment requests and other revenue claims within required timeframes.
• Prepare invoices for services, including self-managed participants and customer contributions.
• Check billing information against customer records and supporting documentation.
• Investigate rejected and unpaid claims, working with colleagues to resolve discrepancies.
• Process incoming payments and complete account and bank reconciliations.
• Issue account statements and follow up outstanding payments.
• Maintain accurate customer, provider and financial information across relevant systems.
• Support general accounts receivable duties and improvements to billing processes.

What you’ll bring

• Relevant tertiary qualifications or significant experience in billing, claims administration or accounts receivable.
• Strong attention to detail, accurate data entry and sound record keeping.
• Advanced Microsoft Office skills, including confidence using Excel to reconcile and analyse information.
• Strong problem-solving skills and the ability to investigate discrepancies.
• The ability to manage competing priorities and meet deadlines.
• Clear communication skills and confidence working with different stakeholders.
• Experience handling sensitive and confidential information.
• The ability to work independently and collaboratively.

Experience with NDIS billing and claims processing is highly desirable, including familiarity with the NDIA portal, participant billing and resolving rejected payment requests.

Experience with CareLink, Microsoft Dynamics NAV or the community services sector will also be well regarded.

Why join?

• A six-month contract with potential for permanent employment
• Meaningful work supporting an organisation focused on people and wellbeing.
• The opportunity to build your experience across NDIS billing, claims and financial operations.
• Collaboration with Finance and service delivery teams, with scope to contribute ideas and improve processes.

Our commitment to safety

New Horizons is committed to safeguarding the rights, safety and wellbeing of all customers, including children, young people and adults at risk. We have zero tolerance for abuse, neglect and exploitation and expect all employees to uphold these responsibilities.

Diversity and inclusion

We value diversity and are committed to creating an inclusive workplace where everyone feels respected and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds and people of all genders and identities. Please let Pathway Talent know if you require adjustments during the recruitment process.

Apply now