Support Professional - Crestmead

Neta Care Holistic Health Services Limited; Ipswich City; On-site; AUD 75,000 - 82,000; Full time

Benefits offered by this job

Salary package options

Flexible working hours

Supportive team environment

Ongoing training and development

Competitive salary

Job summary

At Neta Care Holistic Health Services, we are seeking a motivated Support Professional to coordinate and deliver NDIS-based supports. You will meet with clients and stakeholders to discuss plans, goals, and services, and analyze plans to identify suitable supports and outcomes.

Responsibilities include coordinating service delivery, promoting cost-effective interventions, and liaising with providers, funders, and families to ensure quality care. A compassionate, organised approach is essential.

Qualifications

• Experience in the NDIS sector.
• Knowledge of NDIS planning processes.
• Excellent communication with clients and stakeholders.
• Strong organisational and time-management skills.

Responsibilities

• Develop individualised support plans with participants.
• Coordinate and monitor service delivery per plans.
• Assist participants in connecting with providers and resources.
• Provide psychosocial recovery coaching and budgeting guidance.
• Maintain records per NDIS guidelines.

Skills

NDIS experience

Psychosocial coaching

Strong communication

Plan management knowledge

Education

Disability / Social Work / Community Services qualification

Job description

Brookwater, Queensland 4300, Australia A$75,000 - A$820,000

Posted 29 Sep 2026

Description

Join us on this journey to empower individuals and families with the support and care they need for a fulfilling and connected life.

Become a member of our dynamic, caring team and make a difference!

At Neta Care Holistic Health Services, our team is at the heart of what we do. We provide a supportive work environment where employees can thrive. We offer diverse career opportunities in Therapeutic Services, Disability Support, Aged Care & more. Whether you're an experienced professional or starting your career, Neta Care Holistic Health Services offers the training and resources you need to grow.

We are seeking a highly motivated and organized individual to join our team as a FullTime Support Professional. As a Support Professional, you will be responsible for coordinating and delivering support services to our clients. You will meet with referrals (clients and their stakeholders) to discuss their NDIS plan, their current supports and services, how they are using the plan, their goals, and any other relevant information. Your role will include analysing clients’ plans to understand how to implement them, sourcing appropriate supports, promoting quality and cost-effective interventions and outcomes, and providing appropriate information to clients. You will need strong verbal and written communication skills to work with clients, their stakeholders, therapists, support providers, funding bodies and others daily.

Key Responsibilities:

• Work closely with NDIS participants to understand their goals and develop individualised support plans
• Coordinate and monitor the delivery of services and supports in line with participants' plans.
• Assist participants in connecting with providers, community services, and resources.
• Provide Psychosocial recovery coaching to individuals with Mental health conditions - focusing on building resilience, goal setting and enhancing life skills
• Provide guidance on NDIS funding and assist in budgeting and plan management.
• Advocate for participants to ensure their needs are met and that they receive the appropriate support.
• Maintain accurate records and documentation in accordance with NDIS guidelines.
• Provide regular updates and reports to participants, families, and relevant stakeholders.
• Collaborate with other healthcare professionals, service providers and community resources to create a hollistic support network for participants.

Key Skills and Experience:

• Previous experience as a Support Professional, Psychology Recovery Coach or in a similar role within the NDIS sector.
• Knowledge of the NDIS framework and an understanding of NDS planning processes.
• Excellent communication skills, with the ability to build rapport with clients, families, and service providers.
• Strong organisational and time-management skills, with the ability to manage multiple cases simultaneously.
• A compassionate, patient, and solution-focused approach.

Qualifications:

• Relevant Qualification in Disability, Social Work, Community Services, or related qualification.

What We Offer:

• Generous salary Package options 1-on-1 consultation and set up on salary package options to save $$$ on cost of living, vehicle leasing and so much more.
• Flexible working hours to support work-life balance.
• A supportive and collaborative team environment.
• Ongoing training and professional development opportunities.
• Competitive salary based on experience.

About us

At Neta Care Holistic Health Services, our mission is to revolutionise support through a holistic approach tailored to your needs. Our journey began with the integration of Neta Care and Get Going Support, combining our expertise to create a comprehensive, one-stop provider dedicated to enhancing health and well-being. We are committed to providing personalised support that fosters independence, builds community connections, and improves overall quality of life. As part of Neta Care Holistic Health Services, we work closely with a network of valued partners to set new standards in comprehensive care. And our vision is to be a global leader in holistic health care, transforming lives through inclusive, empowering, and community-centric services that elevate the quality of life for individuals worldwide.

• Residential and Non-Residential care
• Supported Independent Living
• Comprehensive Allied health and Medical Services

We are committed to fostering a compassionate community where every individual is valued, respected, and given the opportunity to thrive. Through continuous improvement and a dedication to excellence, we ensure the highest quality of care for our clients

Values

C.A.R.I.N.G.

• Custom Solutions: Crafting tailored solutions to address the unique needs of each individual.
• Affirmation: Encouraging and celebrating individual achievements and milestones.
• Real People: Recognising and treating everyone with dignity and inherent worth. (Mistakes are inevitable and a growth opportunity, embrace them). We focus on enhancing the quality of life, supporting personal growth, and empowering individuals through respect and genuine human connection.
• Integrity: Upholding honesty and ethical behaviour in all interactions.
• Network: Building strong relationships and collaborations to enrich our services and provide shared life experiences.
• Gratitude: Embracing a mindset of thankfulness and investing our diverse resources to fulfil our mission. We prioritise purpose over profit and are committed to alleviating poverty, distress, and disadvantage through community service, outreach, and accommodation.

Neta Care Holistic Health Services is committed to providing equal employment opportunities and fostering an inclusive workplace. We encourage applications from individuals of all backgrounds and abilities.