NDIS Billing Co-ordinator

New Horizons; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Above award pay

Penalty rates

Salary packaging options

Entertainment expenses subsidy

Paid parental leave

RDOs

Fitness Passport

Employee Assistance Program (EAP)

Flexible scheduling

Extra annual leave

Additional leave for 10 weekends

Job summary

New Horizons in Sydney is seeking an experienced NDIS Billing Coordinator to own end-to-end billing and claiming, ensuring services are accurately recorded, invoiced and claimed in line with NDIS guidelines.

Working closely with finance, rostering and operational teams, you will help maintain billing accuracy, resolve discrepancies and improve processes to support efficient service delivery. This is a permanent, full-time role.

Qualifications

• Relevant tertiary qualifications in Accounting, Finance, Business Administration or related discipline, or equivalent demonstrated experience in NDIS billing.
• Minimum 2 years’ experience in NDIS billing, claims processing or similar role.
• Strong understanding of NDIS Pricing Arrangements and compliance obligations.
• Experience using PRODA and NDIS claiming systems.
• Proficiency with financial, rostering or client management systems.

Responsibilities

• NDIS Billing & Claims: manage weekly billing cycle via PRODA and provider portals.
• Compliance & Accuracy: ensure claims meet NDIS requirements and service agreements.
• Data Reconciliation: align rostering, timesheet and service data with budgets.
• Claims Management: resolve rejected or outstanding claims promptly.
• Accounts Receivable: generate invoices and follow up payments.
• Financial Reconciliation: reconcile payments and maintain records.
• Service Agreements: assist with preparation of service agreements and funding docs.
• Stakeholder Engagement: respond to billing inquiries from participants and plan managers.
• Reporting & Improvement: monitor billing performance and streamline processes.

Skills

Analytical skills

Attention to detail

Communication

Excel

PRODA

Time management

Stakeholder engagement

Organisational skills

Education

Accounting/Finance qualification

Tools

PRODA

NDIS claiming systems

ERP/finance systems

Excel

Job description

About us
With over 55 years of experience, New Horizons is a leading provider of disability, aged care, and community support services, committed to empowering individuals to live their best lives.

Why work with us
Above award pay and great benefits
Your work matters. And so does your pay. At New Horizons, enjoy above-award pay, penalty rates, and salary packaging options that can increase your take home pay by up to $15,900. Plus, get an additional $2,650 for entertainment expenses, access to novated leasing, paid parental leave, and for full-time employees, RDOs.

Grow with us
Did you know our CEO Luke Buckley started out as a support worker with us, 15 years ago? That’s proof your career can go anywhere here. We invest in your future with ongoing training and mentoring, clear career advancement pathways, opportunities to specialise in aged care and disability support, and a rewards and recognition program that celebrates your wins.

Perks for your wellbeing
On top of meaningful work, you’ll enjoy extras like Fitness Passport and our confidential Employee Assistance Program, giving you access to fitness, counselling, and wellbeing support when you need it.

Work your way
At New Horizons, you’ll get flexible scheduling and work arrangements that support a healthy work-life balance. You can also purchase extra annual leave, and if you work 10 weekends a year, you’ll enjoy an additional week of leave on top.

A supportive community
Join a collaborative and respectful team, where diversity is celebrated and every individual is valued. Build meaningful relationships with clients and their families, fostering belonging and making a real difference in the community.

Strong leadership
At New Horizons, you’ll be backed by experienced leaders who put your success and well-being first. With tailored coaching and mentoring, you’ll have the support you need to grow and thrive.

About the Opportunity

As the NDIS Billing Coordinator, you will take ownership of the end-to-end NDIS billing and claiming process, ensuring services are accurately recorded, invoiced and claimed in accordance with NDIS guidelines.

Working closely with finance, rostering and operational teams, you will play an integral role in maintaining billing accuracy, resolving discrepancies and improving processes to support efficient service delivery.

This is a permanent, full-time opportunity suited to someone who enjoys working with numbers, solving problems and contributing to meaningful community outcomes.

Key Responsibilities

• NDIS Billing & Claims: Manage the weekly NDIS billing cycle, including bulk uploads and manual claims through PRODA and the relevant NDIS provider portal.
• Compliance & Accuracy: Ensure claims comply with NDIS Pricing Arrangements, participant funding and service agreements.
• Data Reconciliation: Reconcile rostering, timesheet and service delivery information against participant budgets and service agreements.
• Claims Management: Investigate and resolve rejected, adjusted or outstanding claims in a timely manner.
• Accounts Receivable: Prepare invoices for plan-managed and self-managed participants and follow up outstanding payments.
• Financial Reconciliation: Reconcile payments, maintain accurate billing records and monitor debtor ageing.
• Service Agreements: Assist with the preparation and updating of service agreements, quotes and funding documentation.
• Stakeholder Engagement: Respond to billing enquiries from participants, families, plan managers and internal stakeholders.
• Reporting & Improvement: Monitor billing performance, prepare reports and identify opportunities to streamline processes.

About You

We are looking for a highly organised, analytical and detail-oriented professional who thrives in a fast-paced environment and takes pride in delivering accurate and efficient outcomes.

To be successful, you will bring:

• Relevant tertiary qualifications in Accounting, Finance, Business Administration or a related discipline, or equivalent demonstrated experience in NDIS billing, accounts receivable or financial administration.
• Minimum 2 years’ experience in NDIS billing, claims processing or a similar finance-related role.
• Strong understanding of NDIS Pricing Arrangements, claiming requirements and compliance obligations.
• Experience using PRODA and NDIS claiming systems, including bulk uploads and claims management.
• Experience with financial, rostering or client management systems, with the ability to learn new platforms quickly.
• Strong Microsoft Excel skills, including formulas, lookups and pivot tables.
• Excellent attention to detail, reconciliation skills and problem-solving capabilities.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Confident communication skills and the ability to build positive working relationships with internal and external stakeholders.
• A genuine commitment to supporting positive outcomes for people living with disability.

Essential Requirements

The successful applicant must hold, or be willing and eligible to obtain prior to commencement:

IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.