NDIS Plan Manager (Invoice Processing and Administration)

My Solutions Plan Management; Gold Coast City; Remote; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Remote work from home

Job summary

My Solutions Plan Management – Carrara QLD is seeking a dedicated NDIS Plan Manager to handle invoice processing and administration from a fully remote, work-from-home setup. This permanent full-time role (38 hours per week) runs Monday to Friday with immediate start.

You will process invoices, answer participant and provider enquiries, monitor budgets, onboard participants, liaise with the NDIA and service providers, and maintain up-to-date records.

Qualifications

• Previous experience in NDIS plan management is valued or strong admin background.
• Proficient with Excel and Outlook for data entry and reporting.
• Excellent written and verbal communication.

Responsibilities

• Process participant invoices accurately and efficiently.
• Handle enquiries from participants and providers via calls and emails.
• Monitor budgets and assist with regular reports.
• Onboard new participants and collect required information.
• Liaise with participants, NDIA and service providers to resolve issues.
• Maintain confidential participant records in CRM and databases.
• Ensure compliance with NDIS guidelines and quality standards.
• Provide general administrative support and work remotely.

Skills

Excel

Outlook

Attention to detail

Communication skills

Tools

Microsoft Excel

Outlook

Job description

NDIS Plan Manager (Invoice Processing and Administration)

My Solutions Plan Management – Carrara QLD

My Solutions Plan Management is a nationally registered NDIS provider based on the Gold Coast, supporting participants across Australia. We’re passionate about helping people with disabilities get the most out of their NDIS funding, empowering them to live with confidence and independence.

We’re growing and are excited to welcome a new team member to our small, friendly and supportive team.

This is a permanent full-time position (38 hours per week), Monday to Friday, offering a fully remote work-from-home arrangement.

While candidates based on the Gold Coast or Brisbane are preferred, we welcome applications from suitably qualified candidates across Australia.

Immediate start available for the successful candidate.

As the main part of your role, you will process a high volume of participant invoices accurately and efficiently, in line with NDIS requirements and company procedures

Be the first point of contact for participant and provider enquiries, managing incoming and outgoing calls and emails

Monitor participant budgets and assist with preparing regular reports

Onboard new participants and ensure all required information is collected and recorded correctly

Liaise with participants, the NDIA and service providers to resolve plan or invoice issues as needed

Escalate complex or high-risk matters to management as required

Maintain accurate, up-to-date and confidential participant records in the CRM system and other databases

Follow company procedures to ensure compliance with NDIS guidelines and quality standards

Support the team with general administration tasks

Work collaboratively with the team while meeting established productivity, accuracy and service quality expectations

Manage daily workloads effectively, prioritising tasks and maintaining productivity while working independently in a remote environment

Why you’ll love working with us

Fully remote work-from-home position

Supportive and friendly team that genuinely cares about what we do

Ongoing training and guidance to help you succeed in your role

Meaningful work that makes a real difference for people with disabilities

About you

Previous experience in NDIS plan management is highly regarded. However, candidates with strong accounts, bookkeeping or administration experience are also encouraged to apply

Strong computer literacy, particularly with Microsoft Excel and Outlook

High attention to detail and the ability to identify issues and elevate or resolve appropriately

Excellent written and verbal communication skills

Friendly, professional, and empathetic communication style

Able to work both independently and collaboratively within a team

Comfortable managing routine, detail-focused tasks within established processes

Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines

No formal qualifications are required, however relevant qualifications or experience will be highly regarded

Before you start

Please note, prior to commencement, this position requires:

Current NDIS Disability Worker Screening Check

Current Blue Card (WWCC) or equivalent clearance where applicable

Completion of NDIS Worker Orientation modules

For further information about the role or any questions, please email *****@mysolutions.com.au.