National Warranty & Technical Support Strategist

people2people; Melbourne; Presencial; AUD 80.000 - 110.000; Jornada completa

Descripción de la vacante

people2people seeks a National Technical Support Coordinator to drive warranty recovery, supplier performance, and data-driven improvements across a national network of service partners. The role reports to the COO and blends technical insight with commercial acumen.

You will analyse warranty trends, coordinate training for service agents, and support new product launches with technical documentation. Strong stakeholder engagement and ERP/Excel proficiency are essential in a premium appliance

Formación

• Experience in appliance/technical service or after-sales environments.
• Ability to interpret fault information and identify trends.
• Experience dealing with suppliers, manufacturers or service partners.
• Strong analytical and reporting skills.
• Excellent communication and stakeholder management capabilities.
• Electrical, Plumbing or Gas qualifications are highly regarded.

Responsabilidades

• Manage end-to-end warranty claim process.
• Prepare and present claims to international suppliers.
• Track claim approvals, payments and recoveries.
• Lead supplier review meetings and resolve outstanding claims.
• Deliver monthly reporting on warranty recovery performance.
• Coordinate technical training for service agents.
• Support new product launches with training and documentation.
• Distribute technical bulletins and troubleshooting guides.
• Collaborate with product, workshop and after-sales teams on service readiness.
• Oversee inventory write-offs and adjustments; monitor stock movements and governance.

Conocimientos

Warranty management

Technical support

Data analysis

Supplier management

ERP systems

Advanced Excel

Stakeholder management

Educación

Electrical, Plumbing or Gas qualifications

Herramientas

ERP systems

Excel

Descripción del empleo

people2people seeks a National Technical Support Coordinator to drive warranty recovery, supplier performance, and data-driven improvements across a national network of service partners. The role reports to the COO and blends technical insight with commercial acumen.

You will analyse warranty trends, coordinate training for service agents, and support new product launches with technical documentation. Strong stakeholder engagement and ERP/Excel proficiency are essential in a premium appliance