National Technical Support Lead – Premium Appliances

Andi-Co Australia; Melbourne; Presencial; AUD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Andi-Co Australia is seeking a National Technical Support Coordinator to lead warranty recovery, drive technical excellence, and coordinate service across the national network. You will lead supplier discussions, analyse fault data, and ensure readiness for new product launches.

Reporting to the Chief Operating Officer, you will collaborate with Product, Finance and After Sales Support teams while building strong relationships with service agents and suppliers to optimise outcomes.

Formación

• Extensive technical/service management experience (10+ years).
• Licence in Electrical, Plumbing and/or Gas Fitting.
• Strong analytical, data-driven decision making.
• Excellent written and verbal communication.

Responsabilidades

• Review warranty claims and supplier compensation processes.
• Manage write-off and inventory control.
• Analyze fault data and costs; report to management.
• Coordinate training for national service agents ahead of launches.
• Set up parts for new models and issue guides for service teams.

Conocimientos

Technical leadership

Analytical skills

Supplier management

Communication skills

Time management

Excel proficiency

ERP familiarity

Educación

Electrical/Plumbing/Gas Fitting licence

Herramientas

Pronto ERP

Microsoft Excel

Descripción del empleo

Andi-Co Australia is seeking a National Technical Support Coordinator to lead warranty recovery, drive technical excellence, and coordinate service across the national network. You will lead supplier discussions, analyse fault data, and ensure readiness for new product launches.

Reporting to the Chief Operating Officer, you will collaborate with Product, Finance and After Sales Support teams while building strong relationships with service agents and suppliers to optimise outcomes.