Senior Workshop & Technical Lead - Appliance Repairs

people2people; Melbourne; Vor Ort; AUD 130.000 - 180.000; Vollzeit

Zusammenfassung

people2people is seeking a hands-on Workshop & Technical Supervisor to lead the returns workshop and provide technical leadership across the business. The role combines workshop management, technical troubleshooting, and continuous improvement to recover value from returned products.

You will report to executive leadership, mentor technicians, and drive improvements in spare parts management and warranty processes while supporting service partners nationally from Melbourne's south-east.

Qualifikationen

• Extensive appliance/refrigeration service industry experience.
• Hands-on fault-finding, diagnostic and repair expertise.
• Experience leading technical teams or workshop operations.
• Technical qualifications in Electrical, Plumbing and/or Gas Fitting.
• Knowledge of spare parts management and warranty processes.
• Strong leadership and stakeholder management.

Aufgaben

• Oversee day-to-day operation of the returns workshop and provide expert guidance to internal teams and external service agents.
• Manage end-to-end returns and repair workflow.
• Diagnose, test and repair returned appliances, with a focus on refrigeration products.
• Ensure products are assessed, refurbished and prepared for resale where appropriate.
• Manage spare parts usage, availability and inventory planning.
• Maintain workshop efficiency, resources and equipment.
• Monitor workshop KPIs and turnaround times.
• Drive process improvements across the returns function using Lean principles.

Kenntnisse

Leadership

Fault diagnosis

Troubleshooting

Team leadership

ERP systems

MS Office

Data-driven

Parts management

Ausbildung

Electrical/Plumbing/Gas Fitting

Tools

ERP systems

Microsoft Office

Jobbeschreibung

people2people is seeking a hands-on Workshop & Technical Supervisor to lead the returns workshop and provide technical leadership across the business. The role combines workshop management, technical troubleshooting, and continuous improvement to recover value from returned products.

You will report to executive leadership, mentor technicians, and drive improvements in spare parts management and warranty processes while supporting service partners nationally from Melbourne's south-east.