National Transport Operations Leader

Deutsche Post; Melbourne, Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

DHL Supply Chain seeks a Senior National Operations Manager to lead a strategic transport operation across Australia, driving service excellence, customer satisfaction and financial performance. You will coordinate with transport providers, customers and internal teams to ensure contractual commitments are met and operational targets achieved.

Reporting to senior leadership, you will influence outcomes across a nationwide network, deliver governance, and lead continuous improvement initiatives

Qualifications

• Significant experience in transport, logistics or supply chain operations in a customer-facing environment.
• Strong commercial acumen with experience managing financial performance and cost efficiencies.
• Demonstrated experience managing transport providers, contractors or carrier networks.
• Strong understanding of transport performance metrics including DIFOT and service level management.
• Exceptional stakeholder management and relationship-building skills.
• Confident engaging with senior customer stakeholders and resolving escalations.
• Analytical and problem-solving abilities with a continuous improvement mindset.
• Excellent communication skills, both written and verbal.
• Experience managing multi-site or national transport operations is highly regarded.

Responsibilities

• Lead the operational management of a national transport portfolio to meet customer expectations and contractual requirements.
• Develop and maintain strong customer relationships as a trusted advisor and senior escalation point.
• Drive improvements in DIFOT, service reliability and overall operational performance.
• Analyse operational data, identify trends and implement sustainable corrective actions.
• Manage transport providers and carrier partners to optimise performance, cost and service outcomes.
• Review financial performance, identify efficiencies and contribute to contract profitability.
• Oversee claims management and timely resolution of operational and customer issues; collaborate with internal teams.
• Lead continuous improvement initiatives that enhance customer experience and operational effectiveness.
• Provide regular performance reporting, governance and business reviews to customers and internal stakeholders.

Skills

Transport operations

Commercial acumen

Stakeholder management

Analytical/problem-solving

Communication

Continuous improvement

Senior leadership influence

Multi-site/ national operations

Education

Tertiary qualifications in Supply Chain/Logistics/Business

Job description

DHL Supply Chain seeks a Senior National Operations Manager to lead a strategic transport operation across Australia, driving service excellence, customer satisfaction and financial performance. You will coordinate with transport providers, customers and internal teams to ensure contractual commitments are met and operational targets achieved.

Reporting to senior leadership, you will influence outcomes across a nationwide network, deliver governance, and lead continuous improvement initiatives