National Service Delivery Team Lead, Safeguarding

Chandler Macleod; Geelong; Presencial; AUD 96.000 - 126.000; Jornada completa

Descripción de la vacante

Chandler Macleod is seeking an experienced Service Delivery Team Leader to guide a high-performing safeguarding team across national service delivery functions. The role focuses on strategic direction, risk oversight, and resource planning to ensure outcomes align with organisational objectives.

As a key leadership figure, you will drive continuous improvement, build stakeholder relationships, and provide expert advice on complex participant and service delivery matters.

Formación

• Proven experience leading teams and delivering complex operational outcomes.
• Strong stakeholder engagement and relationship management skills.
• Experience managing competing priorities in a fast-paced environment.
• Excellent communication skills for reports and strategic recommendations.
• Strong analytical and problem-solving capabilities.
• Experience identifying, assessing, and managing operational risks.
• Ability to influence stakeholders and drive initiatives.
• Experience coaching and developing high-performing teams.

Responsabilidades

• Lead and manage a team delivering complex service delivery and safeguarding outcomes.
• Build and maintain relationships with internal and external stakeholders.
• Provide strategic and operational advice on participant pathways, service delivery processes, and systems.
• Monitor and manage risks and issues impacting objectives.
• Drive continuous improvement and support business transformation.
• Oversee workload allocation, resource management, and performance of the team.
• Prepare reports, briefings, and recommendations for senior leaders.
• Develop and maintain operational guidance and knowledge resources.
• Represent the Agency in stakeholder forums and support negotiations.

Conocimientos

Team leadership

Stakeholder engagement

Risk management

Strategic reporting

Communication

Continuous improvement

Descripción del empleo

Chandler Macleod is seeking an experienced Service Delivery Team Leader to guide a high-performing safeguarding team across national service delivery functions. The role focuses on strategic direction, risk oversight, and resource planning to ensure outcomes align with organisational objectives.

As a key leadership figure, you will drive continuous improvement, build stakeholder relationships, and provide expert advice on complex participant and service delivery matters.