Senior Service Delivery Lead – Safeguarding & Outcomes

Chandler Macleod; Parramatta; Vor Ort; AUD 96.000 - 126.000; Vollzeit

Benefits dieser Stelle

January start

Assignment end date: 31 December 2027

Multiple locations: Geelong, Wollongog

Daily rate: $602.55 + Super

Zusammenfassung

Chandler Macleod is recruiting a Service Delivery Team Leader for a Federal Government agency. The role provides leadership, strategic direction, and operational oversight to a high-performing team delivering safeguarding and service delivery outcomes across national functions.

You will lead complex work, manage risks, allocate resources, and ensure alignment with strategic objectives while coordinating with internal and external stakeholders. Strong leadership and communications are essential.

Qualifikationen

• Proven experience leading teams and delivering complex operational outcomes.
• Strong stakeholder engagement and relationship management skills.
• Experience managing competing priorities and delivering results in a fast-paced environment.
• Excellent communication skills, including the ability to prepare reports, briefings, and strategic recommendations.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience identifying, assessing, and managing operational risks.
• The ability to influence stakeholders and gain commitment to initiatives and outcomes.
• Demonstrated experience driving continuous improvement and implementing process enhancements.
• Strong planning, organisational, and resource management skills. Experience coaching, developing, and supporting high-performing teams.

Aufgaben

• Lead and manage a team delivering complex service delivery and safeguarding outcomes.
• Build and maintain strong relationships with key internal and external stakeholders.
• Provide strategic and operational advice on participant pathways, service delivery processes, and business systems.
• Monitor, identify, and manage risks and issues that may impact organisational objectives.
• Drive continuous improvement initiatives and support business transformation activities.
• Oversee team workload allocation, resource management, and performance to ensure delivery of key priorities.
• Prepare high-quality reports, briefings, and recommendations for senior leaders.
• Lead the development and maintenance of operational guidance, procedures, and knowledge resources.
• Represent the Agency in stakeholder forums and support negotiations where required.
• Provide coaching, mentoring, and leadership to support team capability and performance.
• Contribute to strategic planning, operational assurance, and safeguarding initiatives.

Kenntnisse

Team leadership

Stakeholder engagement

Priorities management

Communication

Analytical skills

Risk management

Process improvement

Coaching & mentoring

Strategic planning

Resource management

Jobbeschreibung

Chandler Macleod is recruiting a Service Delivery Team Leader for a Federal Government agency. The role provides leadership, strategic direction, and operational oversight to a high-performing team delivering safeguarding and service delivery outcomes across national functions.

You will lead complex work, manage risks, allocate resources, and ensure alignment with strategic objectives while coordinating with internal and external stakeholders. Strong leadership and communications are essential.