National Operations Manager (Sydney or Melbourne)

Minus 1 Refrigerated Transport Pty Ltd; Melbourne; On-site; AUD 150,000 - 185,000; Full time

Job summary

Minus 1 Refrigerated Transport Pty Ltd is hiring a National Operations Manager, based in Melbourne or Sydney, to lead a national network. You will guide site and regional managers, shape the operational strategy, and drive performance, safety and service quality across all locations.

You will oversee budgets, KPIs, and resource planning, ensuring standardised processes and strong customer and stakeholder relationships while supporting growth and new service lines.

Qualifications

• Senior operations leadership experience across a national network.
• Proven track record leading and developing teams through change and growth.
• Strong financial acumen with budgeting and P&L oversight.
• Data-driven decision making and KPI-driven performance management.

Responsibilities

• Lead, coach and develop site and regional managers to build high-performing teams across locations.
• Develop and deliver a national operational strategy aligned to objectives.
• Monitor KPIs, budgets and performance; act to improve results.
• Drive continuous improvement in efficiency, cost control and service quality.
• Champion safety culture and ensure WHS compliance.
• Standardise processes and systems across sites for consistency.
• Build relationships with key customers, suppliers and internal stakeholders.
• Manage operational budgets, forecasting and resource planning; support growth and new sites.

Skills

Senior leadership

Multi-site management

Budgeting & P&L

Data-driven decisions

Stakeholder management

Communication skills

WHS knowledge

Education

Business/Operations degree (desirable)

Tools

TMS

WMS

Job description

National Operations Manager (Sydney or Melbourne)

After more than 35 years, Minus 1 Refrigerated Transport is still a proud family-owned business with traditional family values. We move temperature-sensitive freight all over Australia for some of the country’s best-known household brands.

We’re looking for an experienced National Operations Manager to join our team on a full-time basis, based in either Melbourne or Sydney.

In this senior leadership role, you’ll oversee operations across our national network. You’ll lead our site and regional managers, set the operational strategy and drive performance, safety and service across all of our locations.

Key responsibilities:

Lead, coach and develop site and regional managers to build high-performing teams across all locations

Develop and deliver a national operational strategy that supports our business objectives

Monitor and report on KPIs, budgets and operational performance, and act decisively to improve results

Drive continuous improvement in efficiency, cost control and service quality

Champion a strong safety culture, and ensure compliance with WHS and all other regulatory requirements

Standardise processes and systems so every site works the same way

Build strong relationships with key customers, suppliers and internal stakeholders

Manage operational budgets, forecasting and resource planning

Support business growth, including new sites, contracts and service lines

About you:

Proven experience in a senior operations role, ideally managing multiple sites or a national network

A track record of leading and developing teams through change and growth

Strong commercial acumen, with experience managing budgets and P&L

A data-driven approach to decisions and performance management

Excellent communication and stakeholder management skills at all levels

A solid understanding of WHS obligations and compliance frameworks

Tertiary qualifications in business, operations or a related field (desirable)

Willingness to travel interstate as required

Full Australian working rights

Experience preferred (but not essential):

Transport, logistics or supply chain experience, ideally in refrigerated or temperature-controlled freight

Knowledge of Chain of Responsibility (CoR) and Heavy Vehicle National Law obligations

TMS/WMS systems

After more than 35 years, Minus 1 Refrigerated Transport is still a proud family-owned business with traditional family values. We move temperature-sensitive freight all over Australia for some of the country’s best-known household brands.

With depots all over Australia and more than 400 assets moving at any one time, we are proud to supply Australians with industry leading customer service.

We specialise in transporting frozen, chilled, or ambient products. Our superior service ensures that no matter the destination, if our trucks can reach it, we’ll efficiently pick up and deliver your goods better than any other provider.

That’s the Minus 1 Degree of Difference.

Minus 1 is a second-generation family owned business built on trust, integrity and flexibility; a national logistics company offering a unique transport experience. We have been a leader in refrigerated transport for over 30 years.

With depots all over Australia and more than 400 assets moving at any one time, we are proud to supply Australians with industry leading customer service.

We specialise in transporting frozen, chilled, or ambient products. Our superior service ensures that no matter the destination, if our trucks can reach it, we’ll efficiently pick up and deliver your goods better than any other provider.

That’s the Minus 1 Degree of Difference.