Cross-Dock Loadout Supervisor

Minus 1; Greater Dandenong; On-site; AUD 65,000 - 90,000; Full time

Job summary

Minus 1 Refrigerated Transport is seeking a hands-on Cross-Dock Loadout Supervisor for our Dandenong South facility. You will oversee cross-dock activities, freight consolidation, dock loading and dispatch, guiding a frontline team to meet targets and dispatch deadlines.

You will coordinate with Warehouse, Transport and Linehaul teams to maintain efficiency and safety, ensuring cold-chain compliance and accurate load handling in a busy depot environment.

Qualifications

• Hands-on cross-dock/loadout experience in transport, freight or logistics.
• Experience supervising dock or loadout teams in a busy operation.
• Strong understanding of freight consolidation, pallet handling and trailer loading.
• Proven ability to coordinate priorities and meet dispatch deadlines.
• Safety-focused with experience in CoR, load restraint and safe loading practices.

Responsibilities

• Supervise and coordinate daily cross-dock, freight consolidation, loadout and dispatch activities.
• Lead, allocate and monitor work of dock and loadout team members to meet targets and deadlines.
• Maintain a hands-on presence on the dock and assist with operational tasks as required.
• Coordinate inbound and outbound freight movements, sorting, staging, pallet consolidation and trailer loading.
• Review freight volumes, load plans and trailer requirements to support efficient trailer utilisation.
• Ensure freight is checked, labelled, scanned, consolidated and loaded onto correct trailers.
• Monitor loading progress and communicate delays, shortages, damaged freight, or other issues.
• Coordinate with Allocators, Drivers, Warehouse and Linehaul teams to ensure smooth freight movements.
• Ensure refrigerated freight is handled per cold chain and customer requirements.
• Conduct load checks to verify accuracy, safety, and compliance with procedures.
• Ensure manifests and dispatch paperwork are completed accurately and on time.
• Monitor productivity and shift performance; address issues as they arise.
• Train, coach and support team members to maintain performance and safety.
• Identify bottlenecks and recommend productivity improvements.
• Maintain a clean, safe dock and cross-dock environment; conduct toolbox talks.
• Support CoR, mass management and load restraint compliance.
• Promptly report incidents, near misses and safety hazards.

Skills

Cross-dock operations

Team supervision

Freight consolidation

Safety compliance

Clear communication

Problem solving

Forklift licence

Vehicle/trailer loading

Tools

WMS

Job description

Minus 1 Refrigerated Transport is a national temperature-controlled transport and warehousing provider, servicing customers across Australia.

Our Dandenong South operation supports local deliveries, interstate linehaul and cross-dock freight movements. We are looking for a capable and experienced supervisor who can support our people, maintain operational standards and contribute to safe, efficient and reliable service delivery.

About the Role

Minus 1 Refrigerated Transport is seeking an experienced Cross-Dock Loadout Supervisor to oversee daily cross-dock, freight consolidation, trailer loading and dispatch operations at our Dandenong South facility.

This is a hands-on supervisory role suited to someone with proven experience in cross-dock and loadout operations within the transport, logistics or distribution industry. You will be responsible for leading the team on the floor, coordinating freight movements and ensuring all freight is sorted, staged, consolidated and loaded safely, accurately and within required dispatch timeframes.

You will work closely with Warehouse, Transport, Allocations and Linehaul teams to maintain operational efficiency, meet customer requirements and minimise delays.

We are looking for an experienced operator who understands the demands of a busy transport depot, can confidently lead a team and takes ownership of shift performance.

Key Responsibilities

• Supervise and coordinate daily cross-dock, freight consolidation, loadout and dispatch activities.
• Lead, allocate and monitor the work of dock and loadout team members to meet operational targets and dispatch deadlines.
• Maintain a hands-on presence on the dock, assisting with operational tasks when required.
• Coordinate inbound and outbound freight movements, including freight sorting, staging, pallet consolidation and trailer loading.
• Review freight volumes, load plans and trailer requirements to support efficient trailer utilisation and timely dispatch.
• Ensure freight is checked, labelled, scanned, consolidated and loaded onto the correct trailers.
• Monitor loading progress and proactively communicate delays, shortages, damaged freight or other operational issues.
• Coordinate closely with Allocators, Drivers, Warehouse and Linehaul teams to ensure smooth freight movements.
• Ensure refrigerated freight is handled in accordance with applicable cold chain, temperature control and customer requirements.
• Conduct load checks to verify freight accuracy, safe loading, load restraint and compliance with operational procedures.
• Ensure manifests, dispatch paperwork and transport system updates are completed accurately and on time.
• Monitor productivity, labour allocation and shift performance, addressing operational issues as they arise.
• Train, coach and support team members to maintain performance, accuracy and safe work practices.
• Identify operational bottlenecks and recommend improvements to productivity, freight flow and service delivery.
• Maintain a clean, organised and safe dock and cross-dock environment.
• Conduct toolbox talks and reinforce compliance with site safety procedures.
• Support compliance with Chain of Responsibility (CoR), mass management, load restraint and applicable transport safety requirements.
• Promptly report and escalation incidents, near misses, freight damage, safety hazards and service issues.

Skills & Experience Required

• Essential:
• Demonstrated hands-on experience in cross-dock and loadout operations within a transport, freight or logistics environment.
• Previous experience as a Cross-Dock Supervisor, Loadout Supervisor, Leading Hand or in a similar operational leadership role.
• Strong practical understanding of freight consolidation, pallet handling, trailer loading, dispatch procedures and trailer utilisation.
• Proven ability to supervise and coordinate a team in a fast-paced transport or warehouse operation.
• Experience managing competing priorities and ensuring freight is dispatched within strict timeframes.
• Sound understanding of workplace safety, freight handling and safe loading practices.
• Strong communication and leadership skills, with the ability to provide clear direction and address operational issues.
• Good attention to detail when checking freight, manifests, labels and loading requirements.
• Ability to identify operational problems and implement practical solutions.
• Basic computer skills and experience using transport management or warehouse systems.
• Desirable:
• Experience in refrigerated transport, temperature-controlled freight or cold chain logistics.
• Knowledge of Chain of Responsibility, mass management and load restraint requirements.
• Current forklift licence.
• Experience coordinating with drivers, allocators and interstate linehaul operations.

What We're Looking For

We are looking for an experienced, hands-on leader who understands cross-dock operations from the ground up.

The successful candidate will be confident directing a team, managing freight flow and making practical decisions to keep the operation running efficiently. They will take ownership of their shift, maintain high standards of safety and accuracy, and communicate effectively with the wider operation.

This role is best suited to someone who has already worked in cross-dock and loadout operations and can confidently step into a supervisory position. General warehouse experience without relevant cross-dock or freight loading experience will not be sufficient.

Shift Details

• Full-time position.
• Afternoon/Evening Shift, with hours to be confirmed.
• Based on-site at Dandenong South, VIC.
• Weekend or public holiday coverage may be required to meet operational needs.