National Operations Manager (Sydney or Melbourne)

Minus 1; Greater Dandenong; On-site; AUD 120,000 - 180,000; Full time

Job summary

Minus 1 Refrigerated Transport is seeking a National Operations Manager to lead our nationwide network from Melbourne or Sydney. In this senior role you’ll direct site and regional managers, set the strategic operational direction, and drive performance, safety and service across all locations.

You will build high-performing teams, standardise processes, manage budgets and KPIs, and partner with customers and suppliers to enable growth.

Qualifications

• Senior operations leadership across multiple sites or a national network.
• Experience leading and developing teams through change and growth.
• Strong commercial acumen with budgets and P&L experience.
• Data-driven approach to performance management.
• Excellent communication and stakeholder management at all levels.
• Solid understanding of WHS obligations and compliance frameworks.
• Tertiary qualifications in business or operations (desirable).
• Willingness to travel interstate as required.
• Full Australian working rights.
• Experience in transport, logistics or refrigerated freight preferred.
• Knowledge of Chain of Responsibility (CoR) and Heavy Vehicle National Law obligations preferred.
• Familiarity with TMS/WMS systems.

Responsibilities

• Lead, coach and develop site and regional managers to build high-performing teams across all locations.
• Develop and deliver a national operational strategy that supports our business objectives.
• Monitor and report on KPIs, budgets and operational performance, and act decisively to improve results.
• Drive continuous improvement in efficiency, cost control and service quality.
• Champion a strong safety culture, and ensure compliance with WHS and all other regulatory requirements.
• Standardise processes and systems so every site works the same way.
• Build strong relationships with key customers, suppliers and internal stakeholders.
• Manage operational budgets, forecasting and resource planning.
• Support business growth, including new sites, contracts and service lines.

Skills

Senior leadership

Team development

Budgets & P&L

Data-driven decisions

Stakeholder management

WHS compliance

Education

Tertiary qualifications in business/operations

Tools

TMS/WMS systems

Job description

National Operations Manager (Sydney or Melbourne)

After more than 35 years, Minus 1 Refrigerated Transport is still a proud family-owned business with traditional family values. We move temperature-sensitive freight all over Australia for some of the country’s best-known household brands.

We’re looking for an experienced National Operations Manager to join our team on a full-time basis, based in either Melbourne or Sydney.

In this senior leadership role, you’ll oversee operations across our national network. You’ll lead our site and regional managers, set the operational strategy and drive performance, safety and service across all of our locations.

Key responsibilities:

Lead, coach and develop site and regional managers to build high-performing teams across all locations

Develop and deliver a national operational strategy that supports our business objectives

Monitor and report on KPIs, budgets and operational performance, and act decisively to improve results

Drive continuous improvement in efficiency, cost control and service quality

Champion a strong safety culture, and ensure compliance with WHS and all other regulatory requirements

Standardise processes and systems so every site works the same way

Build strong relationships with key customers, suppliers and internal stakeholders

Manage operational budgets, forecasting and resource planning

Support business growth, including new sites, contracts and service lines

About you:

Proven experience in a senior operations role, ideally managing multiple sites or a national network

A track record of leading and developing teams through change and growth

Strong commercial acumen, with experience managing budgets and P&L

A data-driven approach to decisions and performance management

Excellent communication and stakeholder management skills at all levels

A solid understanding of WHS obligations and compliance frameworks

Tertiary qualifications in business, operations or a related field (desirable)

Willingness to travel interstate as required

Full Australian working rights

Experience preferred (but not essential):

Transport, logistics or supply chain experience, ideally in refrigerated or temperature-controlled freight

Knowledge of Chain of Responsibility (CoR) and Heavy Vehicle National Law obligations

TMS/WMS systems