National Operations Manager

Narooma; Victoria; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Training program

Annual bonus

Staff events

Employee recognition

Perk-Box discounts

Job summary

DHL Supply Chain is seeking a National Operations Manager to lead and grow operations across key accounts in the Technology & Service Logistics sector. You will shape service delivery for Big & Bulky or Major Appliances in a Finished Goods environment, aligning with strategic objectives and commercial targets.

The role offers a supportive culture with world-class training, performance bonuses, and employee engagement programs.

Qualifications

• Major Appliance and Consumer Electronics industry experience.
• Understanding of a Domestic Transport network and the value of an integrated Warehouse and Transport solution.
• Proven experience in operations management within the logistics or supply chain sector.
• Exceptional leadership skills with a track record of driving team performance and engagement.
• In-depth commercial acumen with experience in managing profitable growth.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• Proven problem-solving abilities and a proactive approach to challenges.

Responsibilities

• Lead and manage the growth of operations, ensuring alignment with business objectives and strategic initiatives.
• Provide expert knowledge and experience in specialised operational requirements to enhance efficiency and effectiveness.
• Provide direction and leadership for the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Utilise in-depth commercial acumen to identify opportunities for profitable growth and implement strategies that enhance operational performance.
• Build and maintain effective relationships with customers, delivering innovative solutions that meet their needs and exceed their expectations.
• Oversee new business implementations, ensuring successful integration and operation of services.

Skills

Operational leadership

Commercial acumen

Customer relationship

Team leadership

Strategic planning

Problem solving

Job description

Senior opportunity within our successful Technology business

We are seeking a highly skilled and motivated National Operations Manager to join our team. This critical role will be responsible for managing operations across key accounts within the Technology & Service Logistics sector. The ideal candidate will possess a strong commercial acumen and a passion for delivering innovative solutions that excite and delight our customers with Big & Bulky or Major Appliances in a Finished Goods environment.. Your key responsibilities will include:

• Lead and manage the growth of operations, ensuring alignment with business objectives and strategic initiatives.
• Provide expert knowledge and experience in specialised operational requirements to enhance efficiency and effectiveness.
• Provide direction and leadership for the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Utilise in-depth commercial acumen to identify opportunities for profitable growth and implement strategies that enhance operational performance.
• Build and maintain effective relationships with customers, delivering innovative solutions that meet their needs and exceed their expectations.
• Oversee new business implementations, ensuring successful integration and operation of services

Please note: Internal DHL applications close 08/11/2026

DHL Supply Chain is a Great Place to Work

By joining DHL Supply Chain, you are joining a company thatoffers limitless opportunities to grow. We're proud of our supportive work environment where employees are given the tools and training, theyneed to learn, grow, and succeed.

The diversity of our team mirrors the diversity of our customers and the communities we're a part of. We promote an inclusive environment – guided by mutual respect, openness, honesty, trust, and cooperation. Beyond our supportive culture, we also offer our employees:

• A world class training program to expand your skillset and propel your career to new heights
• Annual bonuses and merit reviews to ensure you are rewarded for your contribution to our success
• Staff engagement opportunities including volunteering opportunities, site events, competitions and our Go Teach, Go Help and Go Green programs
• Employee of the month and employee of the year recognition
• Access to Perk-Box, our employee reward program, along with impressive staff discounts at many of our household-name customers

DHL Supply Chain is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring good and productive outcomes for all. We will support flexible working arrangements that are tailored to the individual role requirements.

To be successful in this role, you will have:

• Major Appliance and Consumer Electronics industry experience
• An understanding of a Domestic Transport network and the value of an integrated Warehouse and Transport solution
• Proven experience in operations management, preferably within the logistics or supply chain sector.
• Exceptional leadership skills with a track record of driving team performance and engagement.
• In-depth commercial acumen with experience in managing profitable growth.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• Proven problem-solving abilities and a proactive approach to challenges.