National Operations Manager | Transport Operations

DHL Supply Chain; Melbourne; Sur place; Confidential; Plein temps

Avantages offerts par ce poste

Annual bonus

Merit review opportunities

Leadership development

Career progression across global org

Employee recognition programs

Staff volunteering opportunities

Perkbox discounts

Résumé du poste

DHL Supply Chain is seeking an experienced National Operations Manager to lead a strategic national transport operation. This senior role focuses on delivering exceptional customer outcomes, driving operational excellence and strong commercial performance across a complex nationwide network.

You will collaborate with customers, transport partners and internal teams to ensure service, governance and continuous improvement.

Qualifications

• Significant leadership experience in transport, logistics or supply chain operations.
• Strong commercial acumen with track record of managing performance and profitability.
• Proven ability to lead large-scale, multi-site or national operations.
• Experience managing transport providers, carriers or logistics partners.
• Strong client relationships and ability to influence stakeholders at all levels.
• Proven ability to drive operational improvements and service excellence.
• Excellent communication and stakeholder management skills.
• Passion for delivering exceptional customer outcomes and leading high-performing teams.
• Relevant tertiary qualifications in Business, Logistics or Supply Chain will be highly regarded.

Responsabilités

• Lead the delivery and performance of a national transport operation, ensuring targets are met.
• Develop and maintain strong customer relationships as a trusted escalation point.
• Drive improvements in service performance, operational efficiency, and customer satisfaction.
• Analyse operational and financial data to identify trends, risks and opportunities.
• Lead continuous improvement initiatives that boost productivity, service delivery and profitability.
• Manage transport providers and key stakeholders for cost-effective operations.
• Oversee claims management and support issue resolution.
• Ensure robust governance, reporting and performance review processes.
• Collaborate with internal teams to deliver business objectives.
• Foster a culture of accountability, safety and continuous improvement.

Connaissances

Leadership experience

Commercial acumen

Customer relationship management

Analytical and problem solving

Communication

Stakeholder management

Strategic planning

Formation

Business / Logistics / Supply Chain degree

Description du poste

National Operations Manager | Transport Operations

Lead a Strategic National Transport Operation

DHL Supply Chain is seeking an experienced and commercially minded National Operations Manager to lead a strategic national transport operation.

This is a senior leadership role responsible for delivering exceptional customer outcomes, driving operational excellence and ensuring strong commercial performance across a complex national transport network.

Working closely with customers, transport partners and internal stakeholders, you will be accountable for service performance, continuous improvement initiatives and the overall success of the operation. You will play a key role in influencing strategy, building strong stakeholder relationships and identifying opportunities to enhance service, efficiency and profitability.

If you thrive in fast-paced transport environments, enjoy building strong customer relationships and have a passion for operational excellence, this is an outstanding opportunity to make a significant impact within one of the world's leading logistics organisations.

Key Responsibilities

• Lead the delivery and performance of a national transport operation, ensuring service and operational targets are consistently achieved.
• Develop and maintain strong customer relationships, acting as a trusted partner and primary escalation point.
• Drive improvements in service performance, operational efficiency and customer satisfaction.
• Analyse operational and financial data to identify trends, risks and opportunities.
• Lead continuous improvement initiatives that enhance productivity, service delivery and profitability.
• Manage transport providers and key stakeholders to ensure seamless and cost-effective operations.
• Oversee claims management and support the resolution of operational and customer issues.
• Ensure robust governance, reporting and performance review processes are maintained.
• Collaborate with internal operational, commercial and customer service teams to deliver business objectives.
• Drive a culture of accountability, safety, customer focus and continuous improvement.

DHL Supply Chain Is a Great Place to Work

By joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow. We're proud of our supportive work environment where employees are given the tools and training they need to learn, grow and succeed.

The diversity of our team mirrors the diversity of our customers and the communities we're part of. We promote an inclusive environment guided by mutual respect, openness, honesty, trust and cooperation.

In addition, we offer:

• Annual bonus and merit review opportunities
• Ongoing leadership development and training programs
• Career progression opportunities across a global organisation
• Employee recognition and reward programs
• Staff engagement and volunteering opportunities
• Access to Perkbox and discounts with leading brands
• Flexible working arrangements where operationally appropriate

To Be Successful In This Role, You Will Have

• Significant leadership experience within transport, logistics or supply chain operations.
• Strong commercial acumen and experience managing operational performance and profitability.
• Demonstrated success managing large-scale, multi-site or national operations.
• Experience managing transport providers, carriers or logistics partners.
• Strong customer relationship management skills with the ability to influence stakeholders at all levels.
• Proven ability to drive operational improvements and deliver service excellence.
• Strong analytical and problem-solving capabilities.
• Excellent communication, leadership and stakeholder management skills.
• A passion for delivering exceptional customer outcomes and leading high-performing teams.
• Relevant tertiary qualifications in Business, Logistics, Supply Chain or a related discipline will be highly regarded.

Why Join DHL Supply Chain?

This is a rare opportunity to take ownership of a strategic national operation within a global market leader. You'll have the autonomy to influence outcomes, drive meaningful improvements and work with a team committed to delivering best-in-class service for our customers.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.