National Operations Manager

Protecta Group; Australia; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Attractive remuneration package

Uncapped profit share program

Laptop and mobile phone provided

Bonusly recognition program

Rostered Day Off (RDO) program

Job summary

Protecta Group in Australia seeks a seasoned National Operations Manager to lead branch and warehouse operations nationwide. You will drive safety, efficiency and stock accuracy while partnering with branch leaders to uplift performance across the network.

You will coach managers, optimize processes and collaborate with Purchasing, Sales and Customer Service to deliver reliable deliveries and a superior customer experience.

Qualifications

• Proven experience leading multi-site operations across branches and warehouses.
• Track record of coaching managers and elevating operational performance.
• Solid knowledge of inventory, freight and workplace safety.

Responsibilities

• Lead national branch and warehouse operations with safety, service, efficiency and cost accountability.
• Coach branch leaders, set clear expectations and build team capability.
• Oversee receiving, storage, picking, packing, dispatch and returns with standardization.
• Strengthen inventory accuracy via stocktakes, cycle counts and controls.
• Collaborate with Purchasing and Sales to improve stock availability and transfers.
• Manage freight and carrier performance for reliable deliveries and cost control.
• Work with Sales/CS to resolve fulfilment issues and enhance customer experience.
• Manage budgets, staffing, facilities and equipment needs.
• Drive safe work practices and follow-through on incidents and corrective actions.
• Use data to report results and drive system/process improvements.

Skills

Operations leadership

Team coaching

Budget management

Inventory management

Process improvement

Communication

Problem solving

ERP systems

Travel nationwide

Education

Bachelor's degree in logistics/supply chain/business

Tools

ERP software

WMS software

Microsoft Excel

Job description

Protecta Group is a proudly family owned, Australian business specialising in a niche range of temporary protection products and solutions. Since our establishment 20 years ago, we’ve experienced exceptional growth, particularly over the past decade and we have strong plans in place to ensure this momentum continues well into the future.

At Protecta, we know that our people are our greatest asset and our most valuable competitive advantage. Our values are more than just words. They define who we are and how we work every day. We’re making it easy for our customers, maximising every opportunity, helping people thrive, and consistently delivering beyond expectations. This mindset shapes our collaborative, supportive, culture and drives the exceptional experiences we create for both our customers and our team. Joining Protecta means being part of a company where your contributions are truly valued and your growth is supported.

Job Description

About the role

We’re looking for an experienced, practical National Operations Manager to lead the performance of Protecta’s branch and warehouse operations across Australia.

You’ll work closely with branch leaders and teams across the business to ensure our operations run safely, efficiently and consistently. From warehouse performance and stock accuracy to freight, costs and team development, you’ll have a broad remit and the opportunity to make improvements that are felt across the business.

This role suits someone who can set a clear direction, coach others and stay close to what is happening on the warehouse floor.

What you’ll be doing

• Leading national branch and warehouse operations, with accountability for safety, service, efficiency and cost performance.
• Coaching and supporting branch operations leaders, setting clear expectations and building team capability.
• Overseeing receiving, storage, picking, packing, dispatch and returns, and establishing consistent standards across sites.
• Strengthening inventory accuracy through stocktakes, cycle counts and effective stock controls.
• Working with Purchasing and Sales to improve stock availability, branch transfers and management of excess stock.
• Managing freight and carrier performance to support reliable deliveries and effective cost control.
• Working with Sales and Customer Service to resolve fulfilment issues and improve the customer experience.
• Managing operational budgets, staffing requirements, facilities and equipment needs.
• Driving safe work practices, risk management and follow through on incidents and corrective actions.
• Using operational data to identify issues, report results and deliver practical improvements across systems and processes.

Desired Skills and Experience

What you’ll bring

• Proven experience leading operations across multiple sites, ideally in warehousing, distribution, wholesale or a similar environment.
• A strong track record of leading managers, coaching teams and improving operational performance.
• Sound knowledge of warehouse operations, inventory management, freight and workplace safety.
• Commercial judgement, with experience managing budgets, reviewing costs and using performance data to make decisions.
• The ability to introduce consistent processes while responding to the practical needs of individual branches.
• Clear communication, strong problem solving skills and a collaborative approach to working with other teams.
• Confidence using ERP and warehouse management systems.
• The ability to travel nationally to support branch teams.
• Relevant qualifications in logistics, supply chain or business are desirable.

Why Join Protecta?

• An attractive remuneration package
• Inclusion in our uncapped profit share (GBS) program after successful completion of probationary period.
• Laptop and mobile phone provided.
• Recognition for your contributions through our Bonusly program.
• Full-time permanent role – Monday to Friday.
• Optional Rostered Day Off (RDO) program, with the opportunity to accrue time for a paid day off each month.
• Access to our Employee Assistance Program (EAP) for confidential support and wellbeing.
• A warm team environment with regular culture and engagement initiatives.