National Operations Control Manager

Valiant; Canterbury-Bankstown; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Staff Discounts

Birthday Leave

Rest and Reset days

Team Social events

Job summary

Valiant is seeking an experienced National Operations Control Manager to act as 2IC to the National Head of Operations. Based in our Sydney warehouse, the role coordinates day-to-day operations across NSW, VIC and QLD, focusing on staff and fleet allocation, warehouse activity and interstate transfers.

This hands-on leadership position combines warehouse oversight with national command, requiring strong planning, execution and stakeholder collaboration to keep operations efficient and aligned

Qualifications

• Strong warehouse management experience and working knowledge of warehouse operations
• Proven leadership, coaching and conflict-management skills
• Excellent data entry and processing skills, and confidence creating schedules and reports
• Strong analytical skills, with the ability to turn information into improvements
• Excellent time management and delegation skills, with the ability to multitask independently and as part of a team
• Integrity, professionalism and a proactive approach to problem solving
• Tertiary qualifications
• Current driver's licence
• Current forklift licence (and the ability to operate forklifts effectively)

Responsibilities

• Coordinate national fleet and truck allocation, including interstate movements and resolving capacity or scheduling clashes
• Oversee Sydney warehouse operations, ensuring daily KPIs, quality standards, productivity and service levels are achieved
• Work with state operations managers to plan ahead for workloads, projects and peak periods
• Coordinate interstate stock transfers, aligning timing, transport capacity, loading/unloading and return movements
• Maintain oversight of upcoming installations, deliveries, collections and major projects, ensuring staff, fleet and stock are aligned
• Maintain operational systems, processes and documentation, including job completion, PODs, photos, compliance paperwork and reporting
• Coordinate and support overseas resources and operational activities, including staff scheduling, Emplive, Webfleet, SWMS, inductions, dock bookings, transfer checks and reporting
• Support recruitment, onboarding, training and development of warehouse and operational teams
• Provide leadership and support in managing operational, performance and people issues
• Monitor labour, overtime, fleet and operational costs to maximise resource utilisation and productivity
• Contribute to operational budgets, forecasting and reporting, identifying opportunities to improve efficiency and reduce costs

Skills

Warehouse management

Leadership

Scheduling

Data analysis

Problem solving

Communication

Time management

Driver's licence

Forklift licence

Education

Tertiary qualifications

Tools

Emplive

Webfleet

Job description

Valiant delivers Events, Interiors and Workplace solutions, backed by an experienced team, logistics operations and cloud-based systems. We work as one team across our three divisions, and we pride ourselves on delivering high-quality, client-centric outcomes. Our values of Commitment, Respect, Partnership and Quality shape how we work with each other, our suppliers and our clients.

We are a B Corp certified and 100% carbon neutral company, committed to making a positive impact on people and the planet. Sustainability, quality, and innovation are at the core of everything we do.

We are a fun and dynamic team of creatives, strategists and problem solvers with a growth mindset and commitment to always deliver exceptional outcomes. Our inclusive culture drives collaboration and innovation.

Wearelooking for an experienced Operations Control Manager, based in ourSydney warehouse, to join us for a fixed-term contract for 12 months. Acting as 2IC to ourNational Head of Operations, this is an exciting opportunity to step into a well-established and well supported role, commencing in early November.

About the Role

As National Operations Control Manager, you will act as 2IC to the National Head of Operations and play a central role in coordinating Valiants day-to-day operations nationally. You will oversee operational planning and control across NSW, VIC and QLD, including staff and fleet allocation, warehouse operations, interstate transfers, logistics scheduling and operational systems.

Working closely with State Operations Managers, Project Managers, warehouse leaders and the National Head of Operations, you will help ensure people, vehicles and stock are positioned where they are needed, operational conflicts are identified early and national resources are used efficiently.

This is a hands-on operational leadership role combining warehouse oversight with national command and control, requiring someone who can see the bigger picture while staying across the detail of daily operations.

What you'll be doing:

• Support national workforce planning, coordinating staff allocations and balancing capacity across NSW, VIC and QLD
• Plan ahead for upcoming workloads, projects and peak periods to ensure the right people and resources are available
• Coordinate national fleet and truck allocation, including interstate movements and resolving capacity or scheduling clashes
• Coordinate interstate stock transfers, aligning timing, transport capacity, loading/unloading and return movements
• Oversee Sydney warehouse operations, ensuring daily KPIs, quality standards, productivity and service levels are achieved
• Work closely with warehouse supervisors and operational leaders to improve efficiency, capability and performance
• Maintain oversight of upcoming installations, deliveries, collections and major projects, ensuring staff, fleet and stock are aligned
• Maintain operational systems, processes and documentation, including job completion, PODs, photos, compliance paperwork and reporting
• Coordinate and support overseas resources and operational activities, including staff scheduling, Emplive, Webfleet, SWMS, inductions, dock bookings, transfer checks and reporting
• Support recruitment, onboarding, training and development of warehouse and operational teams
• Provide leadership and support in managing operational, performance and people issues
• Monitor labour, overtime, fleet and operational costs to maximise resource utilisation and productivity
• Contribute to operational budgets, forecasting and reporting, identifying opportunities to improve efficiency and reduce costs

About you

You're a confident, accountable leader with a strong warehouse background. You communicate clearly, solve problems before they escape and thrive in a fast-paced, team-focused environment.

You will bring:

• Strong warehouse management experience and working knowledge of warehouse operations
• Proven leadership, coaching and conflict-management skills
• Excellent data entry and processing skills, and confidence creating schedules and reports
• Strong analytical skills, with the ability to turn information into improvements
• Excellent time management and delegation skills, with the ability to multitask independently and as part of a team
• Integrity, professionalism and a proactive approach to problem solving
• Tertiary qualifications
• Current driver's licence
• Current forklift licence (and the ability to operate forklifts effectively)

Why Valiant?

Apart from a supportive team culture, we offer Staff Discounts, Birthday Leave, Rest and Reset days, Team Social events and more!