National Office Manager

Redkite; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Additional leave

Staff discounts

Job summary

Redkite is seeking a friendly, organised National Office Manager based in Sydney to be the heartbeat of our office and Family Service Centre. You will oversee day-to-day operations, coordinate meetings and travel, manage facilities and IT logistics, and deliver high-quality customer service for internal and external stakeholders.

The role requires someone who enjoys building relationships, supporting staff, and keeping the office running smoothly behind the scenes.

Qualifications

• Experience in office management and coordinating multi-site operations.
• Strong communication, organisation and stakeholder management.
• Comfortable handling facilities, IT logistics and WHS basics.

Responsibilities

• Oversee day-to-day operations across Redkite offices nationally.
• Coordinate meetings, travel, events and general admin.
• Manage facilities, IT equipment, and vendor relationships.
• Support onboarding and staff welfare with a warm, proactive approach.

Skills

Office management

Organization

Customer service

Vendor management

IT literacy

WHS knowledge

Tools

MS Office

Video conferencing

Job description

• Join a passionate and dynamic team and help families facing childhood cancer.
• Benefits include not-for-profit salary packaging, additional leave and discounts.
• Centrally located - easy 4-minute walk from Central station, cafes, and lunch spots.

A 4-day-per-week arrangement may be considered for the right applicant.

About Redkite:

Redkite is a leading national children's cancer charity that provides emotional and mental health support, financial assistance and resources for families facing childhood cancer. Cancer is heartbreaking, traumatic and expensive and impacts every aspect of life for the child with cancer and their whole family. For over 40 years, Redkite has been a lifeline for these children and families, walking alongside them from the moment of diagnosis, throughout treatment, and beyond - both in hospital and in the community.

The Role:

We're looking for a friendly, organised, and proactive National Office Manager to be the heartbeat of our office and Family Service Centre. This role is ideal for someone who enjoys being the "go-to" person, building positive relationships and ensuring the office runs smoothly and continues to uphold our Redkite's values. This role is for someone who genuinely enjoys being busy, supporting people, and keeping the office running smoothly behind the scenes.

You’ll be the key person for all things office-related - from making sure the space feels inviting and well-stocked, to helping new starters feel at home from day one and welcoming families for their counselling appointments. Our culture is warm and supportive, and this role plays a big part in bringing that to life. A role where your contribution truly matters. Based in Sydney and reporting to the Executive Assistant, this full-time role oversees day to day office coordination, facilities and technology support, and high quality customer service for internal and external stakeholders. It's a hands on, varied position suited to someone proactive and organised, who enjoys building strong relationships with staff and suppliers to create a welcoming and efficient workplace.

Key Responsibilities:

• Manage day-to-day operations across all Redkite offices nationally.
• Coordinate meeting rooms, office events, travel bookings and general administration.
• Oversee technology logistics including equipment allocation, device audits and IT vendor coordination.
• Maintain office facilities, building maintenance schedules and WHS compliance.
• Provide high-quality customer service to callers and email enquiries, including donation processing.
• Manage vendor relationships, supplier contracts and purchasing of office equipment and consumables.
• Support staff onboarding, offboarding and internal events.

About You:

• Naturally warm, approachable, and people-focused
• Highly organised with strong attention to detail
• Comfortable juggling multiple tasks and priorities
• Proactive problem-solver with a calm, can-do attitude
• Confident communicator who enjoys being the "go-to" person
• Tech savvy
• Previous experience in an office management, workplace coordinator, or admin role is ideal

The successful candidate must be able to demonstrate the following:

• Experience managing office facilities at multiple locations
• Experience developing and implementing business systems and processes to create efficiencies
• Great communication (written and verbal), interpersonal and negotiation skills with the ability to build strong working relationships.
• Strong organisational skills with the ability to manage competing priorities
• Strong technical skills with respect to audio and visual meeting support
• A calm, professional and respectful demeanour with a positive, can-do attitude.

Why Join Redkite?

• Meaningful work - Make a real difference in the lives of children with cancer and their families.
• Warm, collaborative culture - work alongside passionate supportive, values-led colleagues
• Central location - modern Surry Hills office, just a 4-minute walk from Central Station
• NFP benefits - including salary packaging and additional leave
• Room to grow - develop your skills in a dynamic and compassionate organisation

You must have the right to live and work in Australia to apply.

Applicants from culturally and linguistically diverse backgrounds, and Aboriginal and Torres Strait Islander peoples, are warmly encouraged to apply.

Redkite is committed to child safety. We follow clear and transparent recruitment practices which include; references, interviews, psychometric testing and Working with Children & National Police Checks relevant to the state in which staff will be employed. At every stage of the recruitment process we undertake thorough screening to ensure that anyone that joins the team aligns with our values and our commitment to child safety. Redkite acknowledges the Traditional Owners of the land throughout Australia, and their connections to land, waters and community. We acknowledge their stories, traditions and living cultures, and we pay our respect to Elders past and present Redkite is committed to ongoing learning about the individual needs of our families. We strive to create a respectful and inclusive space for people of all cultures and identities. Please note that only short-listed candidates will be contacted.