National Head of Operations & Service Delivery

Williams Hall; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

Williams Hall is seeking a General Manager, Operations & Service Delivery to align national operations and lift service delivery standards across a large, geographically dispersed network in Australia.

You will lead a senior operations team, shape a unified operating model, implement consistent processes, and champion digital tools to empower frontline teams. The role combines strategic oversight with hands-on leadership to drive growth and operational maturity.

Responsibilities

• Lead and inspire a large, geographically dispersed workforce across multiple sites.
• Shape and embed a unified operating model with clear ways of working and consistent standards.
• Implement streamlined processes to enable frontline teams to deliver reliable, high-quality services at scale.
• Champion digital tools and data-driven improvements to drive efficiency and value.
• Balance strategic oversight with hands-on leadership to navigate change and growth.

Job description

Williams Hall is seeking a General Manager, Operations & Service Delivery to align national operations and lift service delivery standards across a large, geographically dispersed network in Australia.

You will lead a senior operations team, shape a unified operating model, implement consistent processes, and champion digital tools to empower frontline teams. The role combines strategic oversight with hands-on leadership to drive growth and operational maturity.