General Manager, Operations & Service Delivery

Williams Hall Pty Ltd.; Western Australia; On-site; AUD 120,000 - 150,000; Full time

Job summary

A leading national services organisation is seeking a Senior Operations Leader to drive the operational future across its geographically dispersed service network. This role involves inspiring teams, establishing effective processes, and championing digital tools to enhance service delivery. The ideal candidate will have experience overseeing large workforces in complex environments and be adaptable to change. This is an opportunity to influence operations at scale for essential services, with potential bases in Perth or Brisbane.

Qualifications

• Experience overseeing large, dispersed workforces in complex, multi-site service environments.
• Comfortable operating at both strategic and hands-on levels.
• Ability to thrive in organisations navigating change and growth.

Responsibilities

• Lead and inspire a geographically dispersed workforce.
• Shape and embed a unified operating model.
• Champion digital tools and processes for continuous improvement.

Job description

Key Attributes

• Integral member of senior leadership team
• Enjoy working in a complex and innovative environment

Overview

Our client is a national services organisation delivering essential, people‑centric services through a large, geographically dispersed network. As a key member of the senior leadership team, you will lead and inspire a large, geographically dispersed workforce across a national, multi‑site operating environment. You will play a central role in shaping and embedding a unified operating model, establishing clear ways of working, consistent standards, and streamlined processes that enable frontline teams to deliver reliable, high‑quality services efficiently and sustainably.

In this role, you will be integral in supporting and empowering the team across the network. By championing digital tools, streamlined processes, and a culture of continuous improvement, you will create an environment where people feel supported, valued, and equipped to perform at their very best.

This role would suit a senior operations leader with experience overseeing large, dispersed workforces in complex, multi‑site service environments. You are comfortable operating at both a strategic and hands‑on level and thrive in organisations navigating change, growth, and increasing operational maturity.

This is a rare opportunity to shape the operational future of a service‑led organisation delivering essential services at scale, with the mandate to influence how work is done across a national footprint.

This role could be based in Perth or Brisbane.