Head of Automated Logistics & Service Delivery

Vanderlande Industries B.V.; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Senior Service Operations Manager based in Western Sydney will lead the launch and ongoing operation of a flagship automated facility. You will build and develop a high-performing team, oversee the transition from project delivery to ongoing service, and drive safety, customer focus, and operational excellence.

You will be accountable for safety, service delivery, and financial outcomes. Your role includes leading workforce planning, performance management, and collaboration with technical and

Qualifications

• Proven leadership in a complex operational environment.
• Experience leading high-performing teams and building positive culture.
• Strong customer, stakeholder communication and influencing skills.
• Demonstrated commitment to safety and continuous improvement.
• Experience with service delivery and business performance at scale.
• Commercial acumen and operational outcomes management.
• Exposure to automation/engineering/technical operations.
• Desirable tertiary qualification in Engineering or Business.

Responsibilities

• Lead, coach, and develop a high-performing site operations team.
• Build trusted relationships with key customer stakeholders.
• Drive a safety-first culture and continuous improvement initiatives.
• Oversee service delivery, performance, and cost management.
• Plan workforce, performance, and capability development.
• Collaborate with technical teams to maximise equipment reliability.
• Ensure delivery of service levels, KPIs, and customer satisfaction.
• Lead transition from project delivery to business-as-usual operations.

Skills

Leadership

Team leadership

Communication

Safety

Continuous improvement

Commercial acumen

Automation exposure

Engineering/Business degree

Education

Engineering or related degree

Job description

Senior Service Operations Manager based in Western Sydney will lead the launch and ongoing operation of a flagship automated facility. You will build and develop a high-performing team, oversee the transition from project delivery to ongoing service, and drive safety, customer focus, and operational excellence.

You will be accountable for safety, service delivery, and financial outcomes. Your role includes leading workforce planning, performance management, and collaboration with technical and