National EV Aftersales Training Leader

BYD Australia & New Zealand; Queensland; On-site; AUD 140,000 - 170,000; Full time

Job summary

BYD Australia & New Zealand is seeking an Aftersales Training Manager to develop, implement and continuously improve training programs across the BYD and DENZA dealer network. The role focuses on enabling exceptional customer service, accurate diagnostics, efficient repairs and compliance with OEM standards.

You will lead a national training team, oversee LMS usage, coordinate with Product Planning, Engineering and Aftersales Operations, and drive timely readiness for new model launches and

Qualifications

• Minimum 5 years of automotive industry experience in OEM Aftersales, Technical Training, Service Operations or Technical Support.
• Proven experience developing and delivering automotive technical training programs.
• Strong understanding of dealer service operations and workshop processes.
• Experience using Learning Management Systems (LMS).
• Practical knowledge and experience with electric or hybrid vehicle technologies.

Responsibilities

• Develop and implement the National Aftersales Training Strategy for BYD and Denza.
• Design annual training plans aligned to new vehicle launches and network needs.
• Lead and develop the National Aftersales Training Team and external resources.
• Oversee training delivery standards across trainers and locations.
• Manage OEM Learning Management System and training records.
• Plan technical training for new vehicle launches and product updates.
• Develop e-learning modules and webinar content.
• Generate reports on training completion and network competency levels.

Skills

LMS experience

Electric/Hybrid tech

Dealership service operations

Training program design

Network coaching

Education

Trade qualification in Automotive Technology

TAE/Cert IV Training & Assessment

Diploma or degree in Automotive/Education/Engineering/Business

Tools

Learning Management System (LMS)

Job description

BYD Australia & New Zealand is seeking an Aftersales Training Manager to develop, implement and continuously improve training programs across the BYD and DENZA dealer network. The role focuses on enabling exceptional customer service, accurate diagnostics, efficient repairs and compliance with OEM standards.

You will lead a national training team, oversee LMS usage, coordinate with Product Planning, Engineering and Aftersales Operations, and drive timely readiness for new model launches and