National Aftersales Training Lead – EV & OEM

BYD; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

BYD Australia is seeking an Aftersales Training Manager to lead the development, implementation, and continuous improvement of both technical and non-technical training across the BYD and Denza dealer network.

You will ensure dealership personnel have the skills and knowledge to deliver exceptional customer service, accurate diagnostics, and compliant servicing, supporting network growth and new model launches.

Qualifications

• Minimum 5 years of automotive industry experience in OEM Aftersales, Technical Training, Service Operations or Technical Support.
• Proven experience developing and delivering automotive technical training programs.
• Strong understanding of dealer service operations and workshop processes.
• Experience using Learning Management Systems (LMS).
• Practical knowledge and experience with electric or hybrid vehicle technologies.

Responsibilities

• Develop and implement the National Aftersales Training Strategy for BYD and Denza.
• Lead, coach and develop the National Aftersales Training Team across locations.
• Monitor dealer training compliance and certification levels; maintain training matrices.

Skills

OEM Aftersales

Technical Training

LMS proficiency

EV & HV tech

Workshop processes

Education

Trade qualification in Automotive Technology

TAE Certification (TAE40122)

Tools

LMS

Job description

BYD Australia is seeking an Aftersales Training Manager to lead the development, implementation, and continuous improvement of both technical and non-technical training across the BYD and Denza dealer network.

You will ensure dealership personnel have the skills and knowledge to deliver exceptional customer service, accurate diagnostics, and compliant servicing, supporting network growth and new model launches.