National Aftersales Training Lead – EV & High-Voltage

Byd Australia; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

BYD Australia Pty Ltd. is seeking an Aftersales Training Manager to drive the development, implementation, and continuous improvement of training programs across the BYD and Denza dealer network.

You will lead a national team, ensure capability alignment with new model launches, electrification technologies, and OEM standards, enabling exceptional customer service and outcomes. This role focuses on strategic training design, governance, and delivery across a growing network, with emphasis on

Qualifications

• Minimum 5 years of automotive industry experience in OEM Aftersales, Technical Training, Service Operations or Technical Support.
• Proven experience developing and delivering automotive technical training programs.
• Strong understanding of dealer service operations and workshop processes.
• Experience using Learning Management Systems (LMS).
• Practical knowledge and experience with electric or hybrid vehicle technologies.

Responsibilities

• Develop and implement the National Aftersales Training Strategy for BYD and Denza.
• Lead the National Aftersales Training Team and manage trainers and coordinators.
• Monitor dealer training compliance and certification levels.
• Manage BYD/Denza Academy and LMS, including records and reports.
• Plan and coordinate training for new vehicle launches and product introductions.
• Oversee training facility operations and budget planning.
• Ensure WHS compliance and safety across training activities.

Skills

People leadership

Training delivery

LMS usage

EV/Hybrid tech knowledge

Education

Trade qualification in Automotive Technology

Certificate IV in Training and Assessment (TAE40122 or equivalent)

Tools

Learning Management System (LMS)

Job description

BYD Australia Pty Ltd. is seeking an Aftersales Training Manager to drive the development, implementation, and continuous improvement of training programs across the BYD and Denza dealer network.

You will lead a national team, ensure capability alignment with new model launches, electrification technologies, and OEM standards, enabling exceptional customer service and outcomes. This role focuses on strategic training design, governance, and delivery across a growing network, with emphasis on