National EV Aftersales Training Lead

Ev Dealer Group; City of Monash; Sur place; AUD 110 000 - 160 000; Plein temps

Résumé du poste

BYD Australia is expanding its dealer network and seeks an Aftersales Training Manager to develop and implement training programs across BYD and DENZA, ensuring stellar customer service, accurate diagnostics and compliant operations.

You will lead the National Aftersales Training Team, coordinate inductions, manage the LMS, and drive readiness for new vehicle launches while ensuring safety and regulatory compliance across sites.

Qualifications

• Minimum 5 years of automotive OEM Aftersales/Technical Training experience.
• Experience delivering automotive training programs.
• Knowledge of dealer service operations and workshop processes.
• Experience using Learning Management Systems (LMS).
• Practical knowledge of electric or hybrid vehicle technologies.
• Certificate IV in Training and Assessment (TAE40122 or equivalent).
• Diploma or degree in Automotive, Engineering, Education or Business (Desirable).

Responsabilités

• Develop and execute the National Aftersales Training Strategy for BYD and Denza.
• Design annual training plans aligned to launches and network needs.
• Identify skill gaps across the dealer network and implement development programs.
• Lead the National Aftersales Training Team and manage resources.
• Establish KPIs and performance expectations for Aftersales priorities.
• Oversee training resource allocation and succession planning.
• Ensure consistent training delivery standards across trainers and locations.
• Plan training for new vehicle launches and product introductions.
• Develop and localise training materials using BYD/DENZA resources.
• Ensure compliance with WHS and OEM safety standards.
• Manage National Training Centre facilities and budgets.

Formation

Certificate IV in Training and Assessment

Diploma or degree in Automotive, Engineering, Education or Business

Outils

Learning Management System (LMS)

Description du poste

BYD Australia is expanding its dealer network and seeks an Aftersales Training Manager to develop and implement training programs across BYD and DENZA, ensuring stellar customer service, accurate diagnostics and compliant operations.

You will lead the National Aftersales Training Team, coordinate inductions, manage the LMS, and drive readiness for new vehicle launches while ensuring safety and regulatory compliance across sites.