Aftersales Training Manager

BYD Automotive; City of Monash; On-site; AUD 110,000 - 160,000; Full time

Job summary

BYD Australia is expanding its dealer network and seeks an Aftersales Training Manager to develop and implement training programs across BYD and DENZA, ensuring stellar customer service, accurate diagnostics and compliant operations.

You will lead the National Aftersales Training Team, coordinate inductions, manage the LMS, and drive readiness for new vehicle launches while ensuring safety and regulatory compliance across sites.

Qualifications

• Minimum 5 years of automotive OEM Aftersales/Technical Training experience.
• Experience delivering automotive training programs.
• Knowledge of dealer service operations and workshop processes.
• Experience using Learning Management Systems (LMS).
• Practical knowledge of electric or hybrid vehicle technologies.
• Certificate IV in Training and Assessment (TAE40122 or equivalent).
• Diploma or degree in Automotive, Engineering, Education or Business (Desirable).

Responsibilities

• Develop and execute the National Aftersales Training Strategy for BYD and Denza.
• Design annual training plans aligned to launches and network needs.
• Identify skill gaps across the dealer network and implement development programs.
• Lead the National Aftersales Training Team and manage resources.
• Establish KPIs and performance expectations for Aftersales priorities.
• Oversee training resource allocation and succession planning.
• Ensure consistent training delivery standards across trainers and locations.
• Plan training for new vehicle launches and product introductions.
• Develop and localise training materials using BYD/DENZA resources.
• Ensure compliance with WHS and OEM safety standards.
• Manage National Training Centre facilities and budgets.

Education

Certificate IV in Training and Assessment

Diploma or degree in Automotive, Engineering, Education or Business

Tools

Learning Management System (LMS)

Job description

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

About the Role

The Aftersales Training Manager is responsible for the development, implementation, and continuous improvement of Aftersales technical and non-technical training programs across the BYD and Denza dealer network.

This role ensures dealership personnel possess the skills, knowledge, and capability required to deliver exceptional customer service, accurate diagnostics, efficient repairs, and compliance with OEM standards. The position plays a critical role in supporting network growth, new model launches, electrification technologies, and achieving customer satisfaction objectives.

Key Responsibilities

Develop and execute the National Aftersales Training Strategy for BYD and Denza.

Design annual training plans aligned to business objectives, new vehicle launches, and network capability requirements.

Identify skill gaps across the dealer network and implement targeted development programs.

Develop induction programs for new dealership appointments.

Lead, coach and develop the National Aftersales Training Team, including Technical and Non-Technical Trainers, Training Coordinators and external training resources.

Establish clear team objectives, KPIs and performance expectations aligned with Aftersales business priorities.

Oversee training resource allocation, workforce planning and succession development to support network growth.

Foster a high-performance culture focused on collaboration, accountability and continuous improvement.

Ensure consistent training delivery standards across all trainers and locations.

Conduct technical and non-technical training sessions as required to support dealer network and business needs.

Dealer Network Capability Development

Monitor dealer training compliance and certification levels.

Maintain dealer training matrices and competency records.

Provide recommendations to Regional Service Managers regarding dealer capability improvements.

Support dealer performance improvement initiatives through targeted coaching and development.

Conduct dealership visits to assess training effectiveness and operational standards.

Manage the OEM Learning Management System.

Maintain training records, course attendance, certifications, and compliance requirements.

Support with development of e-learning modules and webinar-based content.

Generate regular reports on training completion and network competency levels.

New Vehicle Training & Readiness

Plan and coordinate technical training programs for new vehicle launches and product introductions.

Collaborate with Product Planning, Engineering, Technical Support and Aftersales Operations to identify training needs and develop relevant learning materials.

Ensure dealer and technical staff are adequately trained and prepared ahead of new vehicle launches.

Develop and deliver training on emerging technologies, new products and technical updates to maintain workforce competency.

Training Material Development

Oversee the development, review and localisation of technical and non-technical training materials using global BYD and DENZA resources.

Ensure training content is accurate, up to date and compliant with Australian regulatory, safety and OEM requirements.

Continuously improve training materials to reflect new technologies, product updates and dealer network needs.

Safety & Compliance

Ensure training activities comply with Work Health and Safety (WHS) legislation, high-voltage battery safety procedures, environmental regulations and OEM service standards.

Promote a strong safety culture across training facilities and the dealer network.

Ensure training content and delivery reflect current safety requirements and industry best practices.

Training Facility Management

Oversee the daily operations and strategic development of the BYD & DENZA National Training Centre, ensuring facilities and equipment meet OEM standards.

Develop facility plans aligned with network expansion, new model launches and future training requirements.

Manage training budgets, operating expenses, capital expenditure and resource planning.

Oversee the procurement, maintenance and availability of training equipment, special service tools, vehicles and demonstration assets.

Coordinate facility bookings, training schedules and resource utilisation to maximise training efficiency.

Ensure training facilities comply with WHS, electrical safety, environmental and OEM requirements, particularly for high-voltage training activities.

Manage external contractors, suppliers and service providers, and support the establishment of additional training locations as the network expands.

Drive continuous improvement of training facilities and oversee audits, inspections and operational readiness.

Key Requirements

Experience

Minimum 5 years of automotive industry experience in OEM Aftersales, Technical Training, Service Operations or Technical Support.

Proven experience developing and delivering automotive technical training programs.

Strong understanding of dealer service operations and workshop processes.

Experience using Learning Management Systems (LMS).

Practical knowledge and experience with electric or hybrid vehicle technologies.

Qualifications

Certificate IV in Training and Assessment (TAE40122 or equivalent).

Desirable Qualifications

Diploma or degree in Automotive, Engineering, Education or Business.

EV and High Voltage Safety certifications.

OEM Technical Training accreditation.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.