Student Services Coordinator

Navitas; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited global career opportunities

Salary packaging and novated leasing

2 paid volunteer days per year

Health & well-being packages including

Discounts on gym memberships, private

Access to LinkedIn Learning

Job summary

SAE University College, part of Navitas, is offering a 12-month parental leave cover for the Student Services Coordinator role on campus in Melbourne. You will work within the national Student Experience team delivering high-quality administrative services to domestic and international students across enrolment, orientation, classes, graduation and related processes.

The role partners with the Student Services Team Leader and Campus Manager to ensure inclusive campus life and timely,

Qualifications

• Completion of an undergraduate degree or an equivalent combination of relevant experience and/or education/training.
• Excellent attention to detail, customer service and communication skills.
• Experience within a tertiary student administration/student experience function is highly regarded.

Responsibilities

• Deliver high-quality administration services to domestic and international students across enrolment, orientation, class participation, graduation and all other associated processes.
• Collaborate with the Student Services Team Leader, Campus Student Experience Manager and Campus Manager to achieve campus and organisational goals.
• Respond to local student inquiries in person, and national inquiries via phone, email and Slack.
• Take a lead administrative role in initiatives, applying policies to provide timely and accurate advice.

Skills

Attention to detail

Customer service

Communication skills

Student administration experience

Education

Undergraduate degree or equivalent

Job description

Company Description

SAE University College, part of the leading global education provider Navitas, delivers hands-on, industry-led higher education courses in Animation, Audio, Creative Industries, Design, Film, Games & Music.
With 52 campuses globally and 6 across Australia, SAE is part of a global creative media network, challenging and encouraging people to fulfil their creative potential, with a strategic vision to be the world’s leading educator for the creative industries.

Job Description

ABOUT THE ROLE

This exciting opportunity is a 12-month parental leave cover for the Student Services Coordinator role, offering you the chance to make a meaningful impact on student experiences within a dynamic and supportive environment.

As part of our national Student Experience team, you will deliver high-quality administration services to domestic and international students across the student life cycle, including enrolment, orientation, class participation, graduation and all other associated processes.

This role is pivotal in contributing to a diverse, inclusive and vibrant campus life and high-quality student-centred services. Located on campus, the Student Services Coordinator collaborates with the Student Services Team Leader, Campus Student Experience Manager and Campus Manager in achieving key campus-based and organisational strategic goals. The Student Services Coordinator responds to local student inquiries in person, and national student inquiries via phone, email and Slack.

The ideal candidate will have a proven track record of delivering exemplary administrative services, taking a lead administrative role in various initiatives, delivering quality customer service, applying policies and procedures to provide timely and accurate advice, and collaborating with key stakeholders.

Qualifications

The person we seek will ideally have the following:

• Completion of an undergraduate degree; or an equivalent combination of relevant experience and/or education/training.


• Excellent attention to detail, customer service and communication skills.


• Experience within a tertiary student administration/student experience function is highly regarded.

Additional Information

• Unlimited global career opportunities across the Navitas portfolio


• Salary packaging and novated leasing


• 2 paid volunteer days per year for your passionate causes


• Health & well-being packages including free counselling and well-being specialist support for employees and family members


• Discounts on - gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers


• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:

SAE University College, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff - no matter where they are from or who they are - feel safe, supported, and are given opportunities to thrive.

Join our team today and work alongside by industry-leading teachers who live and breathe their creative passion and understand what drives creativity in their students.

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Navitas employs over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.