National Agency Operations Manager

Colliers; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Job summary

Colliers is seeking a commercially minded National Agency Operations Manager to partner with Agency leadership and drive business performance, operational efficiency and continuous improvement across the Agency division.

You will work with leaders nationally to streamline processes, leverage technology and support data-driven decision making. This hands-on role focuses on helping teams operate more effectively, deliver client outcomes and support sustainable growth.

Qualifications

• Experience in operations, business improvement, commercial support, project management or performance-focused roles.
• Strong commercial acumen with the ability to analyse and interpret business metrics.
• Experience driving process improvement, technology adoption and operational change.
• Exceptional stakeholder management skills with the ability to influence senior leaders.

Responsibilities

• Partner with Agency leaders to drive business performance, productivity and profitability.
• Lead operational improvement initiatives across multiple service lines.
• Champion technology adoption, automation and AI-enabled ways of working.
• Develop data-driven insights, dashboards and reporting to support decision making.
• Standardise processes and create scalable support models across the business.
• Lead strategic projects, business transformation initiatives and change programs.

Skills

Operations

Business improvement

Commercial acumen

Project management

Stakeholder management

Problem-solving

Job description

• Employment Category: Permanent Full Time

Company Description

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

Job Description

We're looking for a commercially minded National Agency Operations Manager to partner with our Agency leadership team and help drive business performance, operational efficiency and continuous improvement across the Agency division.

Working closely with leaders nationally, you'll identify opportunities to streamline processes, improve productivity, leverage technology and support data-driven decision making. This is a hands-on role focused on helping our teams work smarter, deliver exceptional client outcomes and support sustainable business growth.

What you'll be doing

• Partnering with Agency leaders to drive business performance, productivity and profitability
• Leading operational improvement initiatives across multiple service lines
• Championing technology adoption, automation and AI-enabled ways of working
• Developing data-driven insights, dashboards and reporting to support decision making
• Standardising processes and creating scalable support models across the business
• Leading strategic projects, business transformation initiatives and change programs

Qualifications

What we're looking for

• Experience in operations, business improvement, commercial support, project management or performance-focused roles.
• Strong commercial acumen with the ability to analyse and interpret business metrics
• Experience driving process improvement, technology adoption and operational change
• Exceptional stakeholder management skills with the ability to influence senior leaders
• A proactive problem-solver who enjoys identifying opportunities and delivering results

This is an opportunity to make a genuine impact on a national business. You'll work alongside senior leaders, influence the future direction of the Agency division and lead initiatives that improve how we operate, perform and grow.

If you're passionate about operational excellence, business performance and driving meaningful change, we'd love to hear from you.

Additional Information

We fosteran environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.

Experts join experts, and we welcome you to join us as we lead the industry into the future.