Strategic National Accounts Manager

Fbg; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Communicorp and FBG Group are seeking a Customer Success Manager to own relationships with national clients, strengthen executive partnerships and ensure measurable value from workplace mental health services. You will resolve issues, drive value, and lead best-practice account management across complex accounts.

This 12-month fixed-term contract focuses on top-tier relationships, consistent client experience and scalable account management practices to boost retention, growth and wellbeing

Qualifications

• Experience managing complex high-value B2B accounts.
• Proven track record retaining and growing strategic client relationships.
• Able to lead account plans, renewals and executive reviews.

Responsibilities

• Protect and grow a portfolio of strategic national accounts through disciplined account planning and strong executive relationships.
• Become a trusted partner to senior client stakeholders by understanding their priorities and translating them into practical solutions.
• Lead account plans, client reviews, contract renewals and relationship mapping to strengthen retention and identify growth opportunities.
• Use client insights and performance reporting to demonstrate value and improve the client experience.
• Anticipate risks, lead issue resolution and restore confidence when challenges arise.
• Partner with clinical, consulting and operational teams to deliver a high-quality client experience.

Skills

B2B account management

Executive stakeholder engagement

Account planning

Client relationship growth

Tools

Accelo

WPM

Dynamics

Job description

Communicorp and FBG Group are seeking a Customer Success Manager to own relationships with national clients, strengthen executive partnerships and ensure measurable value from workplace mental health services. You will resolve issues, drive value, and lead best-practice account management across complex accounts.

This 12-month fixed-term contract focuses on top-tier relationships, consistent client experience and scalable account management practices to boost retention, growth and wellbeing