National Account Manager

Wella International; New South Wales; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Wella Company ANZ is seeking a commercially strong Key Account Manager to lead premium retail accounts (Myer, David Jones) and OZ Hair & Beauty, spanning Wella Professionals, Nioxin and OPI. You will own end-to-end customer management, drive growth across online and offline channels, and collaborate with brand, retailer and internal teams to achieve objectives.

The role requires proven Key Account Management experience in beauty/FMCG, strong negotiation and analytical skills, and flexibility to

Qualifications

• Proven experience in Key Account Management (FMCG/beauty).
• Strong communication skills with ability to translate strategy to retailer.
• Strong negotiation skills with ability to influence top levels.
• Strong commercial and analytical skills.
• Proactive, hands-on and results-driven.
• Willingness to travel when required.

Responsibilities

• Full end-to-end customer management across Premium Retail accounts.
• Own full P&L delivery and build Joint Business Plans aligned to customer and brand objectives.
• Drive omnichannel growth, in-store execution and online excellence for retail accounts.
• Leverage retail media, CRM and shopper insights to drive conversion, awareness and growth across platforms.
• Own the reporting and lead business reviews and commercial presentations for accounts.
• Partner with Marketing, Supply Chain, Finance and Operations to deliver monthly growth and execution excellence.

Skills

Key Account Management

Communication

Negotiation

Commercial acumen

Analytical skills

Proactive

Travel flexibility

Job description

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Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

We’re looking for a commercially strong Key Account Manager to join Wella Company ANZ and lead one of our most important growth areas.

This is a high-impact role where you’ll own the performance of Premium Retail accounts primarily department store partners (Myer & David Jones) and OZ Hair & Beauty across Wella Professionals, Nioxin, and OPI.

As the Key Account Manager, you will act as the commercial lead for your accounts, driving growth and unlocking opportunities across online and omnichannel environments. You will be handling E2E customer management working collaboratively with brand teams internally and retailer teams externally, enabling the brands to achieve their objectives.

KEY RESPONSIBILITIES

• Full end-to-end customer management across Premium Retail accounts.
• Own full P&L delivery and build Joint Business Plans aligned to customer and Wella objectives.
• Drive omnichannel growth, in-store execution and online excellence for retail accounts
• Leverage retail media, CRM and shopper insights to drive conversion, awareness and growth across platforms.
• Own the reporting and Lead business reviews and commercial presentation for accounts
• Partner with Marketing, Supply Chain, Finance and Operations to deliver monthly growth, forecasting and execution excellence

WHAT WE’RE LOOKING FOR

• Proven experience in Key Account Management (FMCG/beauty).
• Strong communication skills, with the ability to listen, understand, and translate the company/brand strategy to retailer.
• Strong negotiation skills with the ability to influence top levels across Wella and the customer organization
• Strong commercial and analytical skills
• Proactive, hands‑on, and results‑driven
• Flexible to travel when required

WHY JOIN WELLA COPMANY

• Work across iconic global brands
• Own and grow a high-impact eCommerce channel
• High visibility and autonomy
• Collaborative culture
• Competitive salary and flexibility