MyIT Services Lead: End-to-End IT Support & Governance

Australia Post; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible hybrid working

Exclusive team member discounts

Health and wellbeing resources

Job summary

Australia Post seeks a MyIT Services Lead to own the day-to-day delivery and performance of technology support across Service Desk, Level 2, Field Services, Asset Management and MyIT Hubs. You will coordinate internal teams and outsourced partners to deliver a seamless end-user experience and drive continuous improvement.

You’ll challenge how things are done, leverage feedback and service data to improve the environment for corporate, retail and operational teams, and lead governance and

Qualifications

• Strong experience in enterprise IT service delivery, including service desk, incident and problem management, governance and continuous improvement.

Responsibilities

• Lead the operational delivery and governance of MyIT services, ensuring service levels, customer outcomes and commercial commitments are achieved.
• Manage outsourced and offshore service providers, driving accountability through service reviews, performance management, escalations and continuous improvement.
• Use ServiceNow insights and customer feedback to identify pain points, improve workflows and remove friction from the end-user experience.
• Partner across Workplace Services and the broader business to resolve complex service issues and continually improve technology support.

Job description

Australia Post seeks a MyIT Services Lead to own the day-to-day delivery and performance of technology support across Service Desk, Level 2, Field Services, Asset Management and MyIT Hubs. You will coordinate internal teams and outsourced partners to deliver a seamless end-user experience and drive continuous improvement.

You’ll challenge how things are done, leverage feedback and service data to improve the environment for corporate, retail and operational teams, and lead governance and