Senior IT Services Lead — Hybrid, Ownership & Impact
Australia Post
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Benefits offered by this job
Job summary
Australia Post is seeking a MyIT Services Lead to own the day-to-day delivery and performance of technology support services across Service Desk, Level 2, Field Services and Asset Management. You will partner with internal and outsourced teams to ensure seamless end-user experiences and drive continuous improvement.
The role is hands-on with opportunities to challenge existing processes, use data and feedback to shape a complex service environment, and support corporate, retail and operational
Qualifications
- Extensive experience leading enterprise IT service delivery across complex environments.
- Ability to manage outsourced and offshore service providers with clear SLAs and governance.
- Strong capability to use data and customer insight to drive improvements.
- IT service management focus with stakeholder influence across multiple teams.
Responsibilities
- Lead the operational delivery and governance of MyIT services to meet SLAs and customer outcomes.
- Manage outsourced and offshore providers, driving accountability via reviews and continuous improvement.
- Leverage ServiceNow insights and service data to identify pain points and streamline end-user workflows.
- Collaborate with Workplace Services and other teams to improve how technology support is delivered.
Skills
Education
Tools
Job description
Australia Post is seeking a MyIT Services Lead to own the day-to-day delivery and performance of technology support services across Service Desk, Level 2, Field Services and Asset Management. You will partner with internal and outsourced teams to ensure seamless end-user experiences and drive continuous improvement.
The role is hands-on with opportunities to challenge existing processes, use data and feedback to shape a complex service environment, and support corporate, retail and operational
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