Manager, Consulting Services

Red Hat, Inc.; Canberra; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Red Hat, Inc. is seeking a Manager to join our Global Professional Services team in Canberra, Australia.

This hybrid leadership role focuses on two pillars: the professional development of your team and the commercial success of the region’s professional services sales and delivery. You will lead a section of the ANZ Public Sector Consulting delivery team, driving growth across government engagements and ensuring value for customers.

Qualifications

• Demonstrated expertise in sales or supporting the sales of professional services, including developing statements of work, pricing, large-scale proposal development, and client development.
• Direct, hands-on experience in people management through managing a team, including a successful track record in talent development within the team.
• Excellent cross-functional communication skills and ability to build relationships with internal and external stakeholders.
• Understanding of the Red Hat business strategy and economic model; good business insight and judgment.

Responsibilities

• Collaborate with the Sales & Pre-Sales team in the sale and scoping of Consulting Services solutions
• Review proposals for customers by ensuring all needs are defined through analyzing the customer’s environment and expectations
• Work with internal stakeholders to gain internal approvals for each proposal
• In consultation with key internal stakeholders (Project Managers, Consultants) work to provide a solid delivery platform and successful delivery of outcomes that enhance our customers business
• Develop relationships with key business stakeholders to grow revenue within each account by continually selling and delivering new projects
• Oversee revenue, margin, and utilisation targets for the team
• Partner with the Consulting Operations team to ensure project staffing and profitability requirements are met
• Build interpersonal relationships with other Red Hat departments and act as a trusted advisor to major Red Hat customers
• Create development plans for Consultants to define a pathway by which they can achieve the next stages of their careers

Skills

Sales experience

People management

Delivery leadership

Customer relationships

Project management

Revenue reporting

Job description

Job Summary

The Red Hat Global Professional Services team is seeking a Manager to join us in Canberra, Australia. In this hybrid leadership role, you will be responsible for two core pillars: the professional development of your team and the commercial success of your region’s professional services sales and delivery. You will lead a section of the ANZ Public Sector Consulting delivery team, focusing on a segment of our Government business within the Canberra region. You will partner with the Sales team to promote sales and business development for Consulting Services across the region to achieve targeted bookings, revenue and margin numbers. You'll propose solutions along with strategic consulting offerings to increase the value of our support services and serve as the main point of contact for customers to ensure that their talent & delivery needs are met in a timely manner. As a Manager, you will oversee rates, project costs, terms, and conditions for consulting services based on corporate standards and guidelines. Excellent people management skills are key as you will work closely with a team of consultants and help support them to not only provide successful delivery of services to our customers but also provide guidance to help them further develop and excel in their own careers.

Primary job responsibilities

• Collaborate with the Sales & Pre-Sales team in the sale and scoping of Consulting Services solutions
• Review proposals for customers by ensuring all needs are defined through analyzing the customer’s environment and expectations
• Work with internal stakeholders to gain internal approvals for each proposal
• In consultation with key internal stakeholders (Project Managers, Consultants) work to provide a solid delivery platform and successful delivery of outcomes that enhance our customers business
• Develop relationships with key business stakeholders to grow revenue within each account by continually selling and delivering new projects
• Oversee revenue, margin, and utilisation targets for the team
• Partner with the Consulting Operations team to ensure project staffing and profitability requirements are met
• Build interpersonal relationships with other Red Hat departments and act as a trusted advisor to major Red Hat customers
• Create development plans for Consultants to define a pathway by which they can achieve the next stages of their careers

Required skills

• Understanding of the Red Hat business strategy and economic model; good business insight and judgment
• Demonstrated expertise in sales or supporting the sales of professional services, including developing statements of work, pricing, large-scale proposal development, and client development
• Demonstrated ability to build good working relationships with both internal and external stakeholders
• Direct, hands-on experience in people management through managing a team, including a successful track record in talent development within the team
• Experience in customer-facing positions as a professional services consultant
• Knowledge of project management processes and experience with revenue-based project reporting
• Excellent cross-functional communication skills

Candidates

Candidates will need to be located in Canberra, Australia. Candidates must be an Australian citizen and security clearance is preferred.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [e-mail]. General inquiries, such as those regarding the status of a job application, will not receive a reply. We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.