Multi-State Transport Operations Manager (NSW/QLD)

Flexi Personnel Australia; Geehi; On-site; AUD 120,000 - 130,000; Full time

Job summary

Flexi Personnel Australia is seeking an experienced Operations Manager for NSW and QLD in the transport sector. The role leads day-to-day transport operations, oversees fleet, bookings, and subcontractor networks, and drives commercial outcomes.

Based in Bella Vista, you will collaborate with the executive team to improve service delivery, manage costs, and support profitable growth across multi-state operations.

Qualifications

• Minimum 5 years' experience as a Transport Operations Manager.
• Experience in fleet control, dispatch and transport coordination.
• Commercially minded with strong cost awareness.
• Proven leadership and ability to drive performance.
• Strong stakeholder management and problem-solving skills.

Responsibilities

• Lead and manage daily transport operations across NSW and Queensland, ensuring reliable, efficient and responsive service delivery.
• Oversee bookings, dispatch, fleet control, job allocation, collections, deliveries and proof-of-delivery processes.
• Manage owner‑drivers, subcontractors and external transport partners to ensure capacity, compliance, reliability and cost effectiveness.
• Take ownership of customer relationships, resolving service issues promptly and maintaining high service standards.
• Monitor operational performance, productivity, carrier costs, fleet utilisation and job profitability.
• Identify opportunities to improve margins, reduce unnecessary costs, increase productivity and grow customer freight volumes.
• Lead, coach and develop fleet controllers, customer service personnel and operational support staff.
• Implement practical systems, procedures and reporting to improve accountability, consistency and operational efficiency.
• Maintain compliance with Chain of Responsibility, NHVR, WHS and applicable road transport requirements.
• Work collaboratively with the Executive Team and National Commercial Manager to support customer retention and profitable growth.

Skills

Transport operations

Fleet control

Leadership

Customer relationships

Process improvement

Job description

Flexi Personnel Australia is seeking an experienced Operations Manager for NSW and QLD in the transport sector. The role leads day-to-day transport operations, oversees fleet, bookings, and subcontractor networks, and drives commercial outcomes.

Based in Bella Vista, you will collaborate with the executive team to improve service delivery, manage costs, and support profitable growth across multi-state operations.