Operations Manager NSW QLD - Transport Industry

Flexi Personnel Australia; Sydney; Sur place; AUD 120 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Full-time hours

Laptop provided

Mobile phone provided

Executive exposure to leadership team

Interstate travel possible

Performance bonus potential

Résumé du poste

Flexi Personnel Australia is seeking a results-oriented Operations Manager for NSW and Queensland. Based from the Bella Vista office, you will lead transport operations, manage the Sydney team and coordinate Queensland subcontractors.

You’ll balance on-ground leadership with commercial accountability to deliver service, safety and profitability. The role requires a hands-on leader with urgency, strong cost awareness and a track record of improving margins and customer outcomes.

Qualifications

• Minimum 5 years' experience as a Transport Operations Manager with accountability for transport operations.

Responsabilités

• Lead and manage daily transport operations across NSW and Queensland, ensuring reliable, efficient service delivery.
• Oversee bookings, dispatch, fleet control, job allocation, collections and proof-of-delivery processes.
• Manage owner-drivers, subcontractors and external transport partners for capacity, reliability and cost effectiveness.
• Take ownership of customer relationships, resolve service issues promptly and maintain high service standards.
• Monitor operational performance, costs, productivity, utilisation and profitability.
• Identify opportunities to improve margins, reduce costs, increase productivity and grow volumes.
• Lead, coach and develop fleet controllers, customer service staff and operational support.
• Implement systems and reporting to improve accountability and efficiency.
• Maintain compliance with Chain of Responsibility, NHVR, WHS and road transport requirements.
• Travel to Queensland occasionally as required.

Connaissances

Fleet control

Dispatch

Transport coordination

Subcontractors

Owner-drivers

Leadership

Commercial awareness

Problem-solving

Reporting

Compliance

Travel flexibility

Description du poste

Operations Manager NSW QLD - Transport Industry

NSW/QLD Operations Manager - Transport & Warehousing

Take ownership. Drive performance. Make a commercial impact.

Are you a commercially savvy Transport Operations Manager who thrives in a fast-paced environment, knows how to get the best out of people and understands that great transport operations are about more than simply moving freight?

We're looking for a driven, down-to-earth and solutions-focused leader to take accountability for transport operations across NSW and Queensland. This is a hands-on leadership opportunity for someone who brings a strong sense of urgency, sound commercial judgement and the ability to turn operational challenges into measurable business outcomes.

Working closely with the Executive Team and National Commercial Manager, you'll play a key role in improving service delivery, strengthening customer relationships, controlling costs and identifying opportunities for sustainable operational growth.

The Opportunity

Based from the Bella Vista office, you will lead day-to-day transport operations across NSW and Queensland, overseeing the Sydney operations team and coordinating Queensland subcontractor networks. You'll have the autonomy to make operational decisions within your delegated authority, with the support of an experienced executive team.

This role is ideal for someone who is equally comfortable managing the detail on the ground, leading a team and understanding the commercial impact of every operational decision.

Key Responsibilities

• Lead and manage daily transport operations across NSW and Queensland, ensuring reliable, efficient and responsive service delivery.
• Oversee bookings, dispatch, fleet control, job allocation, collections, deliveries and proof-of-delivery processes.
• Manage owner-drivers, subcontractors and external transport partners to ensure capacity, compliance, reliability and cost effectiveness.
• Take ownership of customer relationships, resolving service issues promptly and maintaining high service standards.
• Monitor operational performance, productivity, carrier costs, fleet utilisation and job profitability.
• Identify opportunities to improve margins, reduce unnecessary costs, increase productivity and grow customer freight volumes.
• Lead, coach and develop fleet controllers, customer service personnel and operational support staff.
• Implement practical systems, procedures and reporting to improve accountability, consistency and operational efficiency.
• Maintain compliance with Chain of Responsibility, NHVR, WHS and applicable road transport requirements.
• Work collaboratively with the Executive Team and National Commercial Manager to support customer retention and profitable growth.

About You

You are a proven transport operations leader who understands the realities of running a busy transport business. You take initiative, make decisions and follow through. You don't wait for problems to escalation before acting, and you understand the balance between delivering exceptional customer service and protecting the bottom line.

To be successful, you will bring:

• Minimum 5 years' experience as a Transport Operations Manager, with direct accountability for transport operations and operational performance.
• Strong experience in fleet control, dispatch, transport coordination and managing subcontractor or owner-driver networks.
• A commercially minded approach, with the ability to understand operational costs, productivity, utilisation and profitability.
• A strong sense of urgency and the ability to prioritise effectively in a fast-paced environment.
• Proven leadership skills, with the ability to motivate teams, establish accountability and maintain high standards.
• Excellent customer relationship and problem-solving skills, with the confidence to manage difficult situations.
• A practical, hands-on and down-to- earth leadership style.
• Strong systems, reporting and process improvement capabilities.
• A sound understanding of transport safety, compliance and Chain of Responsibility obligations.
• The flexibility to travel to Queensland occasionally as operational requirements dictate.

Experience in transport, managed freight or multi-customer logistics operations will be highly regarded.

What's on Offer?

• Competitive salary of $120,000-$130,000 + superannuation.
• Full-time hours, generally 8:00 am - 5:00 pm, with reasonable flexibility around hours depending on industry and operational requirements.
• Laptop and mobile phone provided.
• A key leadership position with direct exposure to the Executive Team.
• The opportunity to influence operational performance, customer outcomes and commercial results.
• Occasional travel to Queensland, rather than regular interstate travel.
• Potential for a performance-based bonus structure to be discussed following successful completion of the six-month probation period, subject to demonstrated productivity and performance.

The Person We’re Looking For

We want someone who brings energy, accountability and commercial awareness to the role. You are proactive rather than reactive, decisive without being overbearing, and confident enough to roll up your sleeves when needed.

You understand that transport is a people business, but you also know that service failures, poor utilisation and uncontrolled costs affect the bottom line. You can build strong relationships while maintaining standards, challenging inefficiencies and driving continuous improvement.

If you are ready to take ownership of a multi-state operation and make a genuine difference to how a transport business performs, we would like to hear from you.