Multi-Site Retail Manager | Tenant Experience & Operations

Knight Frank Australia; Melton; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Two extra weeks of leave

Two wellness days per year

Day off on birthday

Mentorship and leadership development

Employee reward platform (The Vault)

Award-winning culture and inclusion

Job summary

Knight Frank Australia is seeking a Retail Manager to oversee daily retail and tenancy management for a network of shopping centres with up to 120 tenants. You will ensure presentation standards, drive tenant engagement, and support leasing, marketing, and trading analysis to optimise centre performance.

Ideal candidates will hold a VIC real estate certificate, bring multi-site property experience, and excel in stakeholder communication and organisational tasks within a dynamic team environment.

Qualifications

• Current VIC real estate Certificate of Registration or willingness to obtain one.
• Proven experience in retail or property management, ideally across multi-site portfolios.
• Strong communication and stakeholder management skills with a customer-focused approach.
• Excellent organisational and administrative ability to manage high-volume tasks and deadlines.
• Familiarity with tenancy systems and compliance processes; Microsoft Office proficiency.

Responsibilities

• Take ownership of daily retail and tenancy management across multiple centres, ensuring compliance and presentation standards.
• Act as the primary contact for tenants, resolving queries promptly and building strong relationships.
• Coordinate lease administration, compliance tasks (insurances, bank guarantees), and maintain accurate records.
• Support marketing initiatives, retailer engagement, and trading analysis to drive performance.
• Partner with facilities and portfolio managers to deliver seamless operations and meet KPIs.

Skills

Communication

Stakeholder management

Organisational skills

Education

VIC real estate Certificate of Registration

Tools

Microsoft Office

Job description

Knight Frank Australia is seeking a Retail Manager to oversee daily retail and tenancy management for a network of shopping centres with up to 120 tenants. You will ensure presentation standards, drive tenant engagement, and support leasing, marketing, and trading analysis to optimise centre performance.

Ideal candidates will hold a VIC real estate certificate, bring multi-site property experience, and excel in stakeholder communication and organisational tasks within a dynamic team environment.