Multi-site Medical Receptionist

Amtan Medical; Gold Coast City; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Career progression

Supportive team culture

Ongoing training and development

Above-award remuneration

Competitive remuneration

Job summary

Amtan Medical Centres on the Gold Coast is seeking a motivated medical receptionist to support our Pimpama and Ormeau practices. You will help patients, coordinate appointments with GPs and nurses, and keep reception running smoothly across sites.

The role requires prior medical receptionist experience, familiarity with Best Practice and HotDoc, strong communication and organisational skills, and the ability to work independently or as part of a team in a busy environment.

Qualifications

• Previous experience as a medical receptionist in a general practice (essential).
• Experience using Best Practice software and HotDoc (essential).
• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage competing priorities.
• Calm, professional approach to problem-solving and patient interactions.

Responsibilities

• Ensure reception areas are organised and running efficiently.
• Coordinate daily reception workflows including opening/closing procedures.
• Monitor appointment books and assist with GP and nurse scheduling.
• Assist with Medicare, billing, and patient account enquiries.
• Maintain accurate patient records and confidentiality.
• Handle referrals, recalls, reminders, and correspondence promptly.
• Perform general reception and administrative duties.

Skills

Medical receptionist experience

Best Practice software

HotDoc

Communication skills

Organisation

Tools

Best Practice software

HotDoc

Job description

As a multi-site medical receptionist, you will support our practices across Pimpama and Ormeau helping patients and working with GPs, nurses, allied health professionals to keep reception running smoothly.

Your work location will vary according to operational needs. You must be able to travel between our Pimpama and Ormeau practices and be flexible with your roster, including taking opening or closing shifts at short notice when required. This role would suit an experienced medical receptionist who is organised, empathetic and confident working independently and as part of a team.

Daily Operations

• Ensure reception areas are organised, clean, and operating efficiently
• Coordinate daily reception workflows, including opening and closing procedures
• Monitor appointment books and assist with GP and nurse scheduling
• Ensure operational standard compliance as per company policy
• Troubleshoot patient booking and administrative issues throughout the day
• Maintain a high standard of customer service for patients and visitors
• Assist with managing difficult patient interactions and complaints
• Maintain accurate patient records and uphold strict confidentiality standards
• Assist with Medicare, billing, and patient account enquiries
• Assist with Medicare billing and Assignment of Benefit (AOB) processes
• Monitor outstanding accounts, WorkCover, DVA and third-party billing
• Assist with daily banking, EFTPOS reconciliation, and debt recovery
• Ensure referrals, recalls, reminders, and correspondence are processed promptly
• Perform general reception and administrative duties including inbox management, scanning, correspondence, and mail handling

About You

• Previous experience working as a medical receptionist in a general medical practice (essential)
• Experience using Best Practice software and HotDoc (essential)
• Excellent communication and interpersonal skills
• Strong organisational skills and the ability to manage competing priorities
• A calm, professional approach to problem-solving and patient conflict

What We Offer

• Opportunity to join a growing and well-established medical group
• Career progression opportunities for team members who demonstrate initiative and leadership potential
• Supportive and collaborative team culture
• Ongoing training and professional development opportunities
• A workplace where your contribution is recognised and valued
• Competitive remuneration based on experience, with above-award rates available for the right candidate

About Us

Amtan Medical Centres is a multi-award-winning provider of comprehensive healthcare services across the Gold Coast region. Our team is committed to delivering high-quality, patient-centred care while fostering a professional, supportive, and welcoming environment for both patients and staff.

Remuneration is in accordance with the Health Professionals and Support Services Award, with above-award remuneration considered for suitably experienced candidates.