Multi-Site Cleaning Operations Lead

Rich Look Australia Pty Ltd; Shellharbour City Council; On-site; AUD 77,000 - 94,000; Full time

Job summary

Rich Look Australia Pty Ltd is seeking a Cleaning Services Manager to lead day-to-day cleaning operations across multiple client sites. You will organise rosters, supervise cleaners and team leaders, and ensure safety, quality and on-time delivery.

Responsibilities include client liaison, budgeting, site inspections and continuous improvement, with travel between sites as required. This is a full-time role based in New South Wales, Australia.

Qualifications

• A Diploma or higher qualification in Business Management, Operations Management or similar; or equivalent substantial relevant experience.
• Demonstrated experience managing cleaning services, facilities or similar service-delivery operations.
• Proven experience supervising frontline staff across multiple sites.
• Strong rostering, scheduling and day-to-day operational planning.
• Experience with site inspections, quality-control processes and safety compliance.
• Client relationship and service-management skills with the ability to manage expectations.

Responsibilities

• Plan, organise and coordinate cleaning operations across client sites, ensuring schedules and quality standards.
• Prepare and manage staff rosters, allocate cleaners and team leaders to sites, adjust staffing as needed.
• Recruit, induct and train staff, conduct toolbox talks and performance reviews.
• Develop and review cleaning procedures, service standards and QA processes.
• Conduct site inspections and quality audits, implement corrective actions.
• Act as key client contact, manage service agreements and site requirements.
• Onboard and mobilise new client sites, including staffing, equipment and schedules.
• Ensure WHS compliance, risk assessments, PPE and safe use of equipment.
• Manage inventory, supplier relationships and budgeting; monitor costs and efficiency.
• Support bids and tender responses with operational input and cost data.
• Track KPIs and prepare management reports on quality, staffing and costs.
• Maintain up-to-date operational records and documentation.
• Use scheduling and reporting systems to improve delivery visibility and tracking.
• Resolve staff and operational issues promptly and professionally.
• Contribute to continuous improvement initiatives across the business.

Skills

Staff rostering

Operations management

Client relationship management

Budgeting and cost control

Leadership

Health and safety compliance

Problem solving

Travel between client sites

Education

Diploma or higher in Business Management or Operations Management

Tools

Job management software

CRM software

Scheduling systems

Job description

Rich Look Australia Pty Ltd is seeking a Cleaning Services Manager to lead day-to-day cleaning operations across multiple client sites. You will organise rosters, supervise cleaners and team leaders, and ensure safety, quality and on-time delivery.

Responsibilities include client liaison, budgeting, site inspections and continuous improvement, with travel between sites as required. This is a full-time role based in New South Wales, Australia.