Cleaning Services Manager

Rich Look Australia Pty Ltd; Shellharbour City Council; On-site; AUD 77,000 - 94,000; Full time

Job summary

Rich Look Australia Pty Ltd is seeking a Cleaning Services Manager to lead day-to-day cleaning operations across multiple client sites. You will organise rosters, supervise cleaners and team leaders, and ensure safety, quality and on-time delivery.

Responsibilities include client liaison, budgeting, site inspections and continuous improvement, with travel between sites as required. This is a full-time role based in New South Wales, Australia.

Qualifications

• A Diploma or higher qualification in Business Management, Operations Management or similar; or equivalent substantial relevant experience.
• Demonstrated experience managing cleaning services, facilities or similar service-delivery operations.
• Proven experience supervising frontline staff across multiple sites.
• Strong rostering, scheduling and day-to-day operational planning.
• Experience with site inspections, quality-control processes and safety compliance.
• Client relationship and service-management skills with the ability to manage expectations.

Responsibilities

• Plan, organise and coordinate cleaning operations across client sites, ensuring schedules and quality standards.
• Prepare and manage staff rosters, allocate cleaners and team leaders to sites, adjust staffing as needed.
• Recruit, induct and train staff, conduct toolbox talks and performance reviews.
• Develop and review cleaning procedures, service standards and QA processes.
• Conduct site inspections and quality audits, implement corrective actions.
• Act as key client contact, manage service agreements and site requirements.
• Onboard and mobilise new client sites, including staffing, equipment and schedules.
• Ensure WHS compliance, risk assessments, PPE and safe use of equipment.
• Manage inventory, supplier relationships and budgeting; monitor costs and efficiency.
• Support bids and tender responses with operational input and cost data.
• Track KPIs and prepare management reports on quality, staffing and costs.
• Maintain up-to-date operational records and documentation.
• Use scheduling and reporting systems to improve delivery visibility and tracking.
• Resolve staff and operational issues promptly and professionally.
• Contribute to continuous improvement initiatives across the business.

Skills

Staff rostering

Operations management

Client relationship management

Budgeting and cost control

Leadership

Health and safety compliance

Problem solving

Travel between client sites

Education

Diploma or higher in Business Management or Operations Management

Tools

Job management software

CRM software

Scheduling systems

Job description

About Us:

Rich Look Australia Pty Ltd is a New South Wales-based cleaning services business providing commercial and residential cleaning services across a range of client environments. Our operations include offices, retail premises, warehouses and residential properties, with a strong focus on reliable service delivery, quality standards, workplace safety and client satisfaction.

As our client base and service requirements continue to develop, we are seeking an experienced Cleaning Services Manager (ANZSCO 149999) to lead and coordinate cleaning operations across multiple client sites on a full-time permanent basis.

About the Role:

The Cleaning Services Manager will plan, organise and control day-to-day cleaning operations, staff deployment, service quality and resources across client locations. The role will work closely with clients, cleaners, team leaders, suppliers and management to ensure services are delivered safely, efficiently and consistently in accordance with agreed scopes of work and service standards.

This is a hands-on management position combining operational leadership, people management, client relationship management, quality assurance, workplace health and safety compliance, budgeting and continuous improvement responsibilities.

Key Responsibilities:

• Plan, organise and coordinate commercial and residential cleaning operations across multiple client sites, ensuring services are delivered in accordance with agreed schedules, scopes of work and quality standards.
• Prepare and manage staff rosters, allocate cleaners and team leaders to sites, and adjust staffing arrangements to meet changing workloads, leave requirements and urgent client needs.
• Recruit, induct, train, supervise and support cleaning staff, including conducting toolbox talks, performance reviews and ongoing skills development.
• Develop, implement and review cleaning procedures, site instructions, service standards and quality-control processes to promote consistent service delivery.
• Conduct regular site inspections and quality audits, identify service gaps or performance issues, and implement timely corrective action.
• Act as a key point of contact for clients, manage service agreements and site requirements, respond to concerns, and maintain positive long-term client relationships.
• Coordinate the onboarding and mobilisation of new client sites, including staffing, equipment, supplies, schedules, site access and operational requirements.
• Ensure compliance with workplace health and safety requirements, including risk assessments, safe work procedures, PPE requirements and safe use of cleaning equipment and materials.
• Manage cleaning equipment, consumables and inventory levels, coordinate maintenance and replacement requirements, and maintain effective supplier relationships.
• Monitor labour, equipment and consumable costs, assist with budgeting and financial control, and identify opportunities to improve operational efficiency and cost effectiveness.
• Support quotations, tender submissions and contract discussions by providing operational information, staffing requirements, service specifications and cost inputs.
• Monitor service-delivery KPIs, client feedback and operational performance, and prepare management reports on quality, staffing, costs and service outcomes.
• Maintain accurate operational records, including rosters, training records, site inspection reports, incident records, client requirements and service documentation.
• Use scheduling, job-management and reporting systems to improve workforce coordination, visibility of service delivery and operational tracking.
• Resolve staff and operational issues promptly and professionally, including attendance, performance, workplace conflict and service continuity matters.
• Contribute to continuous improvement initiatives aimed at strengthening service quality, safety, productivity, client retention and overall business performance.

Skills and Experience Required:

• A Diploma or higher qualification in Business Management, Operations Management, Service Management or another relevant discipline; or equivalent substantial relevant professional experience.
• Demonstrated experience managing cleaning services, facilities services, property services or another comparable service-delivery operation.
• Proven experience supervising and coordinating frontline staff across multiple work locations or client sites.
• Strong capability in rostering, workforce allocation, scheduling and day-to-day operational planning.
• Experience establishing and maintaining cleaning service standards, conducting site inspections and managing quality-control processes.
• Sound knowledge of workplace health and safety requirements, risk management, PPE and safe work practices in a service environment.
• Demonstrated client relationship and service-management skills, including the ability to manage expectations, resolve concerns and maintain professional relationships.
• Experience with budgeting, cost control, inventory management, supplier coordination and operational reporting.
• Strong leadership, communication, problem-solving and organisational skills, with the ability to manage competing priorities.
• Ability and willingness to travel between client locations as required to supervise service delivery.

Desirable Experience:

• Commercial cleaning operations across offices, retail premises, warehouses or other multi-site environments;
• Tender submissions, service quotations, contract onboarding and new-site mobilisation;
• Job-management, workforce scheduling or CRM software;
• Quality assurance systems, service audits and performance reporting;
• Managing cleaning equipment, consumables, suppliers and maintenance requirements; and
• Continuous improvement initiatives within a growing service business.

Why Join Rich Look Australia?

This position offers the opportunity to take a central role in the management and development of a growing cleaning services operation. You will work across varied client environments, lead frontline teams and contribute directly to service quality, operational efficiency, client satisfaction and business growth.

The role provides genuine responsibility and autonomy while working closely with clients and management to maintain high service standards across the business.

How to Apply:

Please submit your current resume and a brief cover letter outlining your relevant cleaning services management experience, leadership background and qualifications through this advertisement. Applications from suitably qualified and experienced candidates are encouraged. Applications will remain open for at least 28 days from the date this advertisement is first published.

Rich Look Australia Pty Ltd is committed to providing an inclusive and equitable recruitment process.

Salary: AUD $85,000 per annum + superannuation