Multi-Site Café Operations Lead

cape group Australia; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

cape is a not-for-profit registered NDIS provider supporting people with disability across Melbourne's eastern and northern suburbs. The Café Operations Coordinator role focuses on shaping a growing network of social enterprise cafes and a new catering/kitchen operation, delivering great hospitality and meaningful employment opportunities.

Based across multiple sites, you will help ensure consistent food quality, service standards and efficient operations, while collaborating with café teams and

Qualifications

• Food Safety Supervisor certification or capacity to obtain it.
• Qualification in commercial cookery or hospitality.
• Experience in a cafe, catering or commercial hospitality environment.
• Knowledge of food safety, hygiene and workplace safety requirements.
• Experience with menu implementation and supplier relationships.

Responsibilities

• Support café teams to deliver consistent food quality, presentation, customer service and operational standards.
• Assist with approved menus, seasonal offers, catering packages, sales activities and promotional initiatives.
• Monitor sales, customer feedback, stock, waste and operational information, and raise trends or concerns with management.
• Conduct regular site visits and routine food safety checks, maintaining accurate inspection and compliance records.
• Support ordering, supplier relationships, inventory controls and consistent stock-management practices.
• Maintain accurate product, pricing and menu information in café Point of Sale systems.
• Provide practical support during operational changes, café openings, refurbishments and service expansions.
• Help teams resolve routine operational issues and elevate significant commercial, system, food safety or workplace safety matters.
• Contribute to continuous improvement initiatives that strengthen customer experience, efficiency, compliance and commercial outcomes.
• Work collaboratively with internal teams, suppliers, catering customers, auditors and other stakeholders.

Skills

Food safety

Café operations

Communication skills

Multi-site coordination

Influence without authority

Education

Food Safety Supervisor certification

Hospitality qualification

Tools

POS systems

Reporting tools

Job description

cape is a not-for-profit registered NDIS provider supporting people with disability across Melbourne's eastern and northern suburbs. The Café Operations Coordinator role focuses on shaping a growing network of social enterprise cafes and a new catering/kitchen operation, delivering great hospitality and meaningful employment opportunities.

Based across multiple sites, you will help ensure consistent food quality, service standards and efficient operations, while collaborating with café teams and