Multi-Site Café Manager: Lead Team, Ops & Service

WHSmith Australia; Gold Coast City; Presencial; AUD 70.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Wellbeing support

Employee discounts

Growth opportunities

Team culture

Resumo da vaga

WHSmith Australia is seeking a Café Manager to lead two cafe operations with a focus on exceptional customer service and coffee excellence. You will oversee staff, stock, catering and daily processes across sites, while maintaining HACCP compliance and safety standards.

The role requires strong leadership, prior multi-site cafe management, and the ability to balance operational efficiency with guest experience. Join a team that values community and quality within hospital settings.

Qualificações

• Minimum 3-5 years of experience in a similar role, preferably in multi-site management.
• Food Safety Supervisor certification is required.
• First Aid certification is preferred.
• Ability to prioritise and manage multiple tasks in a high catering environment.
• Experience managing stock and HACCP compliance.
• Experience managing labour costs across a multi-site business unit.
• Effective staff management and coaching skills.
• Flexibility with work hours and locations.

Responsabilidades

• Oversee daily cafe operations including staff management, stock control, catering and customer service.
• Open and close the cafe as required, following company process.
• Manage cash handling procedures, including secure counting and reconciliation during opening and closing shifts.
• Lead, manage, and motivate the store team to achieve performance targets and deliver exceptional customer service.
• Recruit, onboard, and train new team members, ensuring they are well-versed in store processes and procedures.
• Ensure a clean, safe, and welcoming cafe environment that reflects our brand values.
• Oversee administrative tasks, including rostering, to ensure efficient store operations.
• Regularly report store performance, operational issues, and feedback to the Area Manager.
• Communicate effectively with team members to ensure alignment with store goals and expectations.
• Maintain equipment cleanliness in accordance with internal procedures and HACCP standards.
• Adhere to workplace health and safety guidelines, promoting best practices across the team.

Conhecimentos

Staff management

Customer service

Team motivation

Cash handling

Formação

Food Safety Supervisor certification

First Aid certification

Descrição da vaga

WHSmith Australia is seeking a Café Manager to lead two cafe operations with a focus on exceptional customer service and coffee excellence. You will oversee staff, stock, catering and daily processes across sites, while maintaining HACCP compliance and safety standards.

The role requires strong leadership, prior multi-site cafe management, and the ability to balance operational efficiency with guest experience. Join a team that values community and quality within hospital settings.