Cafe Operations Lead

burbs brew erspresso; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

burbs brew erspresso in Sydney is seeking an experienced hospitality operations manager to lead daily functions, supervise staff, and drive performance. You will oversee recruitment, rostering, budgeting and stock control while ensuring customer service excellence and strict adherence to food safety and WHS standards.

The role requires strong leadership, budgeting acumen and a proactive approach to operational improvements and compliance in a fast-paced café environment.

Qualifications

• Proven experience in hospitality operations management.
• Ability to lead teams and manage staff performance.
• Experience with rostering and budgeting.
• Knowledge of food safety and WHS regulations.

Responsibilities

• Staff recruitment, training and performance management.
• Rostering and workforce planning.
• Budgeting and financial oversight.
• Stock control and supplier management.
• Customer service management and complaint resolution.
• Compliance with food safety and workplace health and safety requirements.
• Monitoring business performance and implementing operational improvements.

Skills

Staffing

Training & development

Performance management

Rostering

Workforce planning

Budgeting

Financial oversight

Stock control

Supplier management

Customer service management

Complaint resolution

Food safety compliance

WHS compliance

Operational improvements

Job description

burbs brew erspresso in Sydney is seeking an experienced hospitality operations manager to lead daily functions, supervise staff, and drive performance. You will oversee recruitment, rostering, budgeting and stock control while ensuring customer service excellence and strict adherence to food safety and WHS standards.

The role requires strong leadership, budgeting acumen and a proactive approach to operational improvements and compliance in a fast-paced café environment.