Multi‑Site Café Manager | Lead Team & Elevate Service

WH Smith Australia; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

WHSmith Australia is seeking a Café Manager to oversee two cafés, ensuring exceptional customer service and smooth daily operations in a fast-paced environment. You will lead a team, manage stock and rotas, and uphold HACCP standards while maintaining a welcoming store culture.

We value experienced leaders with Food Safety Supervisor certification and preferred First Aid certification. Flexible, multi-site management experience is highly regarded, with opportunities for growth within our

Qualifications

• Minimum 3–5 years of experience in a similar role.
• Experience in multi-site management is desirable.
• Leadership and coaching skills required.

Responsibilities

• Oversee daily café operations including staff management, stock control, and customer service.
• Open/close the café following company processes.
• Manage cash handling procedures during shifts.
• Lead and motivate the store team to achieve performance targets.
• Recruit, onboard and train new team members.
• Maintain HACCP-compliant food safety and workplace health standards.

Skills

Staff management

Customer service

People leadership

Education

Food Safety Supervisor certification

First Aid certification

Job description

WHSmith Australia is seeking a Café Manager to oversee two cafés, ensuring exceptional customer service and smooth daily operations in a fast-paced environment. You will lead a team, manage stock and rotas, and uphold HACCP standards while maintaining a welcoming store culture.

We value experienced leaders with Food Safety Supervisor certification and preferred First Aid certification. Flexible, multi-site management experience is highly regarded, with opportunities for growth within our