Cafe Supervisor (Team Leader)

WHSmith; Adelaide; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Employee wellbeing support (EAP)

Job summary

WHSmith Australia is hiring a Cafe Supervisor (Team Leader) for Lyell Mcewin Hospital in South Australia. You will oversee daily cafe operations, lead a team, and ensure exceptional customer service while managing food safety and barista tasks.

The role requires a minimum of 1 year as a team leader, strong hospitality/retail experience, and the ability to work at least 5 days across 10:00–21:00. We value reliability, energy, and a passion for coffee and community.

Qualifications

• 1 year minimum as a team leader in retail/hospitality.
• Experience in fast-paced retail with focus on service quality.
• Knowledge of till reconciliation and cash handling beneficial.
• Food handling/safety knowledge a plus; barista skills preferred.

Responsibilities

• Oversee daily operations in the Lyell Mcewin Hospital cafe.
• Supervise front and back of house activities.
• Lead a team to deliver fast, courteous service; model excellence.
• Involve in merchandising and stock rotation; assist with ordering.
• Banking and cash handling; report to the Cafe Manager.
• Train team members in cafe processes and procedures.
• Ensure food safety standards are maintained.

Skills

Team leadership

Retail operations

Customer service

Cash handling

Stock control

Time management

Barista skills

Food safety

Career growth

Coffee enthusiasm

Job description

Become a part of an exciting and expanding team.

Cafe Supervisor (Team Leader)

Job No:WHS260202

Location:Lyell Mcewin Hospital

We have a Team Leader opportunity within our store at Lyell Mcewin Hospital

As a Team Leader, you will be responsible for overseeing the daily operations at Lyell Mcewin Hospital in South Australia and ensuring that our customers receive the highest level of service.

What being a Team Leader is all about:

• In charge of the store when the Store Manager is not present.
• Supervising both front and back of house operations.
• Lead a team to serve customers in a timely, efficient, and courteous manner, role modelling service superstardom!
• Involved in merchandising and stock rotation.
• Banking and Cash handing activities.
• Training team members in store processes and procedures.
• Maintaining a clean workspace in accordance with Food by WHSmith hygiene Standards.
• Reporting and communicating necessary information and feedback to the Cafe Manager regarding any and all aspects of store operations.
• Assist in the preparation of both food and beverages/coffees.
• Responsibility for food safety for the Cafe.

What our Stores would love to see:

• 1 Year of Team leader experience.
• Knowledge in fast paced retail operations with a focus on quality service.
• Warm, friendly, and outgoing personality.
• Ability to lead and motivate a team whilst getting stuck in.
• Flexibility with work at least 5 days a week (between 10am and 9pm).
• Understanding of till reconciliation and cash handling.
• Able to assist with stock control and ordering.
• Exceptional time management and multitasking skills.
• The desire to build your career.
• Prior barista skills are preferred.
• Knowledge around food handling and safety (Food Safety Certificate is ideal but not essential).
• A passion for coffee!

How we reward our teams:

• Fun, inclusive, and supportive team culture!
• Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).
• Opportunities to grow and develop within the company.
• Generous employee discounts across a range of our products and retail partners through the Beny app.
• Be part of a local café that values quality and community.

About Food by WHSmith Australia

Our Food by WHSmith cafes are located in some of Australia’s largest hospitals, offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. We are driven by our core values:Value our People, Drive for Results, Customer Focus & Accountability.

We believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. We’re looking for team players who are eager to contribute to a positive and supportive workplace, so if these values align with yours and you share our passion for delivering exceptional customer service, we would love to hear from you!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.