Multi-Platform Desktop Support Specialist

Axiom Technologies Group

Australia

On-site

AUD 60,000 - 86,000

Part time

6 days ago

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Job summary

Axiom Technologies is an Australia-based provider of Managed IT solutions seeking an IT Helpdesk/Support Technician to diagnose and resolve software and hardware issues, assist with account setup and network configuration, and guide clients remotely via phone, email, or chat.

You will escalate complex problems to internal teams, log issues meticulously, and ensure services are fully functional after resolution. Two+ years of experience and Microsoft OS expertise are preferred.

Qualifications

Two or more of the listed IT certifications are desired.
Experience with Windows/Mac operating systems and MS Office tools.
Strong troubleshooting and customer service skills.

Responsibilities

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution within agreed time limits.
Talk clients through actions via phone, email, or chat until the issue is solved.
Escalate unresolved issues to appropriate internal teams.
Provide prompt and accurate feedback to customers.
Refer to internal or external resources to provide accurate tech solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure IT systems are fully functional after troubleshooting.