Multi-Facility Patient Liaison Officer

NSW Health; Kingswood; On-site; AUD 78,000 - 80,000; Full time

Benefits offered by this job

Accrued Day off (ADO)

Salary Packaging

Novated Leasing

Education opportunities (<110 courses/

Employee Assistance Program (EAP)

Fitness Passport

Job summary

NBMLHD is seeking a motivated Patient Liaison Officer at Nepean Hospital to support patient admissions and financial classification across NBMLHD facilities. You will help ensure accurate revenue capture, guide financial elections, and maintain compliance with NSW Health policies.

You will work with clinical and admin teams to manage overseas visitor billing, educate staff on revenue procedures, and contribute to improved patient experience and financial outcomes.

Qualifications

• Exceptional customer service and verbal communication are essential.
• Willingness to work a 7‑day rotating roster with flexibility.
• Accurate word processing and use of Word, Excel and electronic patient records.
• Ability to work independently and solve problems with limited guidance.
• Strong organisational skills and ability to prioritise competing demands.

Responsibilities

• Support patient admissions and financial classification across NBMLHD facilities.
• Ensure accurate revenue capture by assessing patient eligibility and guiding financial elections.
• Maintain compliance with NSW Health policies in revenue procedures.
• Provide education to staff on revenue procedures and overseas visitor billing.
• Contribute to improving patient experience and financial outcomes.

Skills

Customer service

Verbal communication

Negotiation

Word processing

Excel

Tools

Word

Excel

Electronic patient records

Job description

Employment Type:PermanentFull Time
Position Classification:Administration Officer Level 4
Location: Nepean Hospital
Remuneration:$78,183.84 - $79,973.57 per annum
Hours Per Week:38
Applications Close: 17/11/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment,
working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care.

We are seeking a motivated Patient Liaison Officer to support patient admissions and financial classification across multiple facilities within NBMLHD. In this role, you will ensure accurate revenue capture by assessing patient eligibility, guiding financial elections, and maintaining compliance with NSW Health policies.

You’ll work closely with clinical and administrative teams to support private and compensable patient processes, manage overseas visitor billing, and provide education to staff on revenue procedures. This position operates on a 7-day rotating roster and plays a key role in enhancing both patient experience and financial outcomes.

Join a team where your attention to detail and communication skills make a real impact. At NBMLHD, your work supports quality care and sustainable health services.

Benefits available to eligible NBMLHD employees

• Accrued Day off (ADO)
• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

What you will bring to the role

• Exceptional customer service, verbal communication and negotiation skills and ability to have difficult conversations with patients and their families
• Willingness and ability to work a 7-day rotating roster with demonstrated ability to be flexible
• Accurate word processing skills and demonstrated competent use of computer programs including, Word, Excel and electronic patient records
• Ability to work independently and problem solve with limited guidance
• Demonstrated high level organisational skills and ability to prioritise competing demands, with minimal direction, to ensure timely completion of all work
• Demonstrated ability to write clear and accurate documentation and correspondence
• Demonstrated accurate judgment in applying financial classifications, NSW revenue related policies and the principles of the Australian Health Care Agreement
• Ability to undertake documentation reviews and quality checks

Additional information

• For role related queries or questions contact Catherine Browne on ***************@health.nsw.gov.au
• NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.
• Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit the Stepping Up website.
• NBMLHD is committed to implementing the child safe standards.
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.