Customer Experience Officer - Multi-Channel Support (Dubbo)

Easy Authoring; Dubbo; On-site; AUD 44,000 - 63,000; Full time

Job summary

Easy Authoring operates a high-volume contact centre in Dubbo, offering a full-time contract until December 2026. The role handles multi-channel customer interactions, including calls and live chat, with a focus on timely, accurate responses and efficient workflow.

You will use multiple systems, learn new technology quickly, and maintain >85% typing accuracy at 40 WPM, to deliver consistent, customer-centric service.

Qualifications

• Experience in a customer-centric service organisation.
• Ability to understand customer requirements and provide first-contact resolution.
• Proficient in using multiple systems and learn new technology quickly.
• Touch typing with >85% accuracy and a minimum of 40 WPM.

Responsibilities

• Interpret and resolve enquiries in a high-volume, multi-channel contact centre environment.
• Process transactions accurately across services using knowledge resources and templates.
• Identify and raise escalations, issues or trends in real time to improve service delivery.
• Utilise systems and tools to document interactions and support workflow.

Skills

Customer service

First contact resolution

Touch typing

Multi-system use

Job description

Easy Authoring operates a high-volume contact centre in Dubbo, offering a full-time contract until December 2026. The role handles multi-channel customer interactions, including calls and live chat, with a focus on timely, accurate responses and efficient workflow.

You will use multiple systems, learn new technology quickly, and maintain >85% typing accuracy at 40 WPM, to deliver consistent, customer-centric service.